Category Archives: Business processs

Master the Basics

Posted on June 24, 2014 by montyrainey

I’m in the process of writing a new training manual for my company. Here is the INTRODUCTION. Welcome to the RPM Storage Management team. You were selected because you display the skillsets and attitude we believe will make you successful … Continue reading →

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Posted in Business processs, Customer Service, Management, Self Storage, Training | Tagged , , , , , , | Leave a comment

Book Review: HIGH TECH, HIGH TOUCH CUSTOMER SERVICE

Posted on June 23, 2013 by montyrainey

HIGH TECH, HIGH TOUCH CUSTOMER SERVICE by Micah Solomon takes the reader on a road map of customer service in the digital age. Just as technology is changing at lightning-fast speed, so too must successful businesses be quick to adopt … Continue reading →

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Posted in Book Reviews, Business, Business processs, Customer Service, Policies & Procedures | Tagged , , , , | Leave a comment

Compete Against Yourself

Posted on June 4, 2013 by montyrainey

“Those who are able to inspire will create a following of people – supporters, voters, customers, workers – who act for the good of the whole not because they have to, but because they want to.”  ~ Simon Sinek Everything … Continue reading →

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Posted in Business processs, Core values, Defining Moments, Goals, Growth, Influence, Inspiration, Leadership, self improvement | Tagged , , , | 1 Comment

Book Review: START WITH WHY

Posted on May 30, 2013 by montyrainey

Sooner or later, anyone who is in a position of managing people will be faced with introducing a new policy or procedure. Most people fight change and you will be met with opposition to the new policy or procedure if … Continue reading →

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Posted in Book Reviews, Business processs, Core values, Leadership, Management, Policies & Procedures, Public Relations | Tagged , , , , , | 5 Comments

What Gets Measured Gets Done

Posted on May 28, 2013 by montyrainey

“What gets measured gets done.”  ~ Jack Daly Believe it or not, we’re only a month and a few days away from the year being half over. How are your goals for the year working out? Are you on target? … Continue reading →

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Posted in Achievement, Business processs, Goals, Management, Planning, self improvement | Tagged , , , , | Leave a comment

How Many First Impressions Do You Make?

Posted on February 11, 2013 by montyrainey

“There can be as much value in the blink of an eye as in months of rational analysis.” ~ Malcome Gladwell ~ author of Blink: The Power of Thinking Without Thinking I’ve been thinking a lot this week about first … Continue reading →

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Posted in Business, Business processs, Customer Service, Sales, Self Storage | Tagged , , , | Leave a comment

Book review: ESTABLISHING A SYSTEM OF POLICIES AND PROCEDURES

Posted on January 26, 2013 by montyrainey

Timing is everything. This bit of truth can sometimes bring with it, a sadness. Such is the case for me when a quite well-written book is simply outdated by technology. I’m quite sure ESTABLISHING A SYSTEM OF POLICIES AND PROCEDURES, … Continue reading →

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Posted in Book Reviews, Business processs, Management, Policies & Procedures, Self-Publishing | Tagged , , , , | Leave a comment

Creative Thinking For the New Year

Posted on January 16, 2013 by montyrainey

“Fresh activity is the only way of overcoming adversity.” ~ Johann Wolfgang von Goethe What better time is there to examine fresh ideas than at the dawn of a new year? As any company (or person) grows, it faces a … Continue reading →

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Posted in Business processs, Innovation, self improvement | Tagged , , , , , , | 1 Comment

Book Review: THE POWER OF A POSITIVE ATTITUDE

Posted on February 21, 2012 by montyrainey

Roger Fritz is a well-known very successful business consultant. He has worked with such notable companies as John Deere, Caterpillar, IBM, Sara Lee, Pizza Hut and State Farm. His credentials are impeccable. Given his stature in the business world, I’m … Continue reading →

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Posted in Attitude, Book Reviews, Business, Business processs, Leadership | Tagged , , , | Leave a comment

We’re all in Public Relations

Posted on January 23, 2012 by montyrainey

“A reputation once broken may possibly be repaired, but the world will always keep their eyes on the spot where the crack was.” ~ Joseph Hall It’s amazing how many people not only limit their abilities, but take it even … Continue reading →

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Posted in Business, Business processs, Customer Service, Public Relations, Team Building | Tagged , , , | 6 Comments