Category Archives: Business processs

Master the Basics

I’m in the process of writing a new training manual for my company. Here is the INTRODUCTION. Welcome to the RPM Storage Management team. You were selected because you display the skillsets and attitude we believe will make you successful … Continue reading

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Book Review: HIGH TECH, HIGH TOUCH CUSTOMER SERVICE

HIGH TECH, HIGH TOUCH CUSTOMER SERVICE by Micah Solomon takes the reader on a road map of customer service in the digital age. Just as technology is changing at lightning-fast speed, so too must successful businesses be quick to adopt … Continue reading

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Compete Against Yourself

“Those who are able to inspire will create a following of people – supporters, voters, customers, workers – who act for the good of the whole not because they have to, but because they want to.”  ~ Simon Sinek Everything … Continue reading

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Posted in Business processs, Core values, Defining Moments, Goals, Growth, Influence, Inspiration, Leadership, self improvement | Tagged , , , | 1 Comment

Book Review: START WITH WHY

Sooner or later, anyone who is in a position of managing people will be faced with introducing a new policy or procedure. Most people fight change and you will be met with opposition to the new policy or procedure if … Continue reading

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Posted in Book Reviews, Business processs, Core values, Leadership, Management, Policies & Procedures, Public Relations | Tagged , , , , , | 5 Comments

What Gets Measured Gets Done

“What gets measured gets done.”  ~ Jack Daly Believe it or not, we’re only a month and a few days away from the year being half over. How are your goals for the year working out? Are you on target? … Continue reading

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How Many First Impressions Do You Make?

“There can be as much value in the blink of an eye as in months of rational analysis.” ~ Malcome Gladwell ~ author of Blink: The Power of Thinking Without Thinking I’ve been thinking a lot this week about first … Continue reading

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Book review: ESTABLISHING A SYSTEM OF POLICIES AND PROCEDURES

Timing is everything. This bit of truth can sometimes bring with it, a sadness. Such is the case for me when a quite well-written book is simply outdated by technology. I’m quite sure ESTABLISHING A SYSTEM OF POLICIES AND PROCEDURES, … Continue reading

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Posted in Book Reviews, Business processs, Management, Policies & Procedures, Self-Publishing | Tagged , , , , | Leave a comment