Tag Archives: Book Reviews

Book Review: MAJOR BIBLE THEMES

MAJOR BIBLE THEMES: 52 Vital Doctrines of the Scriptures Simplified and Explained by Lewis Sperry Chafer is a must read for any student of theology. With Chafer being the founder of Dallas Theological Seminary, this was required reading at DTS. … Continue reading

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Posted in Bible Doctrine, Book Reviews, Faith, Theology | Tagged , , , , , , , | 1 Comment

Book Review: THE NOTICER RETURNS

Usually I read anything new by Andy Andrews as soon as it comes out, but my work schedule has been brutal of late so I’m just now getting this new one. THE NOTICER RETURNS is a follow up of sorts … Continue reading

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Posted in Book Reviews, Choices, Growth, self improvement | Tagged , , , , | 2 Comments

Book Review: HIGH TECH, HIGH TOUCH CUSTOMER SERVICE

HIGH TECH, HIGH TOUCH CUSTOMER SERVICE by Micah Solomon takes the reader on a road map of customer service in the digital age. Just as technology is changing at lightning-fast speed, so too must successful businesses be quick to adopt … Continue reading

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Posted in Book Reviews, Business, Business processs, Customer Service, Policies & Procedures | Tagged , , , , | Leave a comment

Book Review: HUNDRED PERCENTERS

The first thing I read by Mark Murphy was called Hiring For Attitude and I really learned a lot from his book and wanted to read more of what he has to say. So my second Mark Murphy book was … Continue reading

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Posted in Attitude, Book Reviews, Business, Extra mile, Leadership, Team Building | Tagged , , , , , | 1 Comment

Book Review: THE CUSTOMER RULES

Lee Cockerell spent over forty years in the hospitality business including being and executive vice president at Disney and executive positions with Hilton and Marriott. This book, THE CUSTOMER RULES: The 39 Essential Rules for Delivering Sensational Service is a … Continue reading

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Posted in Book Reviews, Business, Customer Service, Leadership, Management, Sales | Tagged , , , , , , , | Leave a comment

Book Review: FRED 2.0

There really aren’t a lot of books that should be on everyone’s “must read” list when you consider how varied our interests are. Sure, if you like biographies you simply can’t miss Carl Van Doren’s 1938 Pulitzer winner on Benjamin … Continue reading

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Posted in Book Reviews, Business, Commitment, Customer Service, Leadership, Management, Public Relations, self improvement | Tagged , , , , | 1 Comment

Book Review: THE SUPERMANAGER

Mentoring allegories have long been a favorite of mine. I believe writers are able to convey great points using this technique and make a story interesting, even if not always totally believable. I also believe some of the great lessons of … Continue reading

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Posted in Book Reviews, Business, Coaching, Management, Mentoring, Team Building | Tagged , , , | Leave a comment