Category Archives: Leadership

Mastery of the Fundamentals

“Excellence is achieved by mastery of the fundamentals.” ~ Vince Lombardi I start getting a bit “antsy” this time of year. I’ve struggled through basketball season, painful as it was seeing the Spurs miss a golden opportunity, and I refuse … Continue reading

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Posted in Business, Coaching, Growth, Leadership, Preparation | Tagged , , | Leave a comment

Compete Against Yourself

“Those who are able to inspire will create a following of people – supporters, voters, customers, workers – who act for the good of the whole not because they have to, but because they want to.”  ~ Simon Sinek Everything … Continue reading

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Posted in Business processs, Core values, Defining Moments, Goals, Growth, Influence, Inspiration, Leadership, self improvement | Tagged , , , | 1 Comment

Book Review: START WITH WHY

Sooner or later, anyone who is in a position of managing people will be faced with introducing a new policy or procedure. Most people fight change and you will be met with opposition to the new policy or procedure if … Continue reading

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Posted in Book Reviews, Business processs, Core values, Leadership, Management, Policies & Procedures, Public Relations | Tagged , , , , , | 5 Comments

Why Motivate When You Can Inspire?

“Energy motivates but charisma inspires.” ~ Simon Shinek Having high energy certainly motives people. The problem with that is, when he energy is removed, so is the motivation. The late Zig Ziglar may have described motivation best when he said, “People often … Continue reading

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Posted in Attitude, Business, Coaching, Customer Service, Leadership, Motivation, self improvement, Self Storage | Tagged , , , , | 3 Comments

Book Review: HUNDRED PERCENTERS

The first thing I read by Mark Murphy was called Hiring For Attitude and I really learned a lot from his book and wanted to read more of what he has to say. So my second Mark Murphy book was … Continue reading

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Posted in Attitude, Book Reviews, Business, Extra mile, Leadership, Team Building | Tagged , , , , , | 1 Comment

Book Review: THE CUSTOMER RULES

Lee Cockerell spent over forty years in the hospitality business including being and executive vice president at Disney and executive positions with Hilton and Marriott. This book, THE CUSTOMER RULES: The 39 Essential Rules for Delivering Sensational Service is a … Continue reading

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Posted in Book Reviews, Business, Customer Service, Leadership, Management, Sales | Tagged , , , , , , , | Leave a comment

Book Review: FRED 2.0

There really aren’t a lot of books that should be on everyone’s “must read” list when you consider how varied our interests are. Sure, if you like biographies you simply can’t miss Carl Van Doren’s 1938 Pulitzer winner on Benjamin … Continue reading

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Posted in Book Reviews, Business, Commitment, Customer Service, Leadership, Management, Public Relations, self improvement | Tagged , , , , | 1 Comment