Monthly Archives: March 2012

Angry Customers Armed with Technology Ammo

“If you make customers unhappy in the physical world, they might tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends. ” ~ Jeff Bezos  I’ve been reminded of this numerous times lately … Continue reading

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Posted in Customer Service, Management, Public Relations, Sales | Tagged , , , | 3 Comments

Is it Time for a Commitment Check-up?

“Desire is the key to motivation, but it is determination and commitment to an unrelenting pursuit of your goal – a commitment to excellence – that will enable to attain the success you seek.” ~ Mario Andretti  We all have … Continue reading

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Posted in Commitment, Goals, Success, Team Building | Tagged , , , | 1 Comment


Servant leadership is much more than the current popular buzz phrase in business, it is rapidly replacing the antiquated positional leadership model than has dominated business for far too long. THE ART OF SERVANT LEADERSHIP by Tony Baron chronicles one … Continue reading

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Posted in Book Reviews, Business, Leadership, Mission, Servant Leader, Team Building | Tagged , , , , | Leave a comment


Before writing this review, I did something I very rarely do; I went in and read a few of the other reviews. I purposely don’t do that because I don’t want the other reviews to influence my own words, but … Continue reading

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Posted in Book Reviews, Motivation, self improvement, Success | Tagged , , | 1 Comment

Developing the DREAM Team

“A single twig easily breaks, but a bundle of twigs is strong.” ~ Chief Tecumseh What a classic illustration Chief Tecumseh’s words are for teamwork. Standing alone we may be easily broken but with the support of a team, we … Continue reading

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Posted in Business, Leadership, Management, Mentoring, Team Building | Tagged , , , , | 1 Comment

Defining moments in life and business

“Don’t wait for extraordinary opportunities. Seize common occasions and make them great. Weak men wait for opportunities, strong men make them” ~ Orison Swett Marden I certainly wouldn’t consider myself a big basketball fan. In fact, about the only time I watch … Continue reading

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Posted in Defining Moments, Inspiration, Preparation, self improvement, Success | Tagged , , , , | 2 Comments