Tag Archives: Referrals

Exceeding Expectations

“Here is a simple but powerful rule: always give people more than what they expect from you.” ~ Nelson Boswell  We all like to get more than we expected. Remember that time when you were a little kid eating those … Continue reading

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Posted in Customer Service, Extra mile, Referrals, Sales, self improvement, Self Storage, Team Building | Tagged , , , , , | 3 Comments


No matter what business you are in, if a large percentage of your leads are not coming from referrals, you’re missing a very important aspect of generating new business. In their book THE REFERRAL CODE, authors Larry Pinci and Phil … Continue reading

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Posted in Book Reviews, Business, Business processs, Management, Referrals | Tagged , , , , , | Leave a comment


In today’s business with so much competition vying for customers, if you don’t  have a good referral system in place, you’re missing the boat. THE REFERRAL ENGINE: TEACHING YOUR BUSINESS TO MARKET ITSELF, by John Jantsch may be just what … Continue reading

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Posted in Book Reviews, Referrals | Tagged , , , | 1 Comment