Category Archives: Self Storage

Master the Basics

I’m in the process of writing a new training manual for my company. Here is the INTRODUCTION. Welcome to the RPM Storage Management team. You were selected because you display the skillsets and attitude we believe will make you successful … Continue reading

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Posted in Business processs, Customer Service, Management, Self Storage, Training | Tagged , , , , , , | Leave a comment

The Tax Man Cometh

In Texas, on May 1st, county appraisal districts will be sending out 2014 property tax appraisals. In recent years, Texas small business owners have been hit hard and this year business owners, especially along the IH-35 corridor, will be hit … Continue reading

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Posted in Business, Self Storage, Taxes | Tagged , , | 1 Comment

CUSTOMER RENT INCREASES

There are many theories about customer rate increases.  Self storage owners and operators are often second guessing themselves about when to give rent increases and how much of an increase is the right amount. Many times to correct answer is … Continue reading

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Posted in Rent Increases, Revenue Management, Self Storage, Strategy | Tagged , , , | 2 Comments

Little Things ~ Big Results

“It’s the little details that are vital. Little details make big things happen.”  ~ John Wooden Coach John Wooden was known as a stickler for little details. Considering that he won 9 NCAA College Basketball Championships and is known in … Continue reading

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Posted in Business, Extra mile, Self Storage, Success | Tagged , , , , , | Leave a comment

Shine On!

“If you treat people right and always do a good job, customers will always come back.” ~ Harold Smith I’ve been flying in and out of the Will Rogers Airport in Oklahoma City since the late 1970’s. For most of … Continue reading

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Posted in Business, Capitalism, Customer Service, Management, Ownership, Positive attitude, Self Storage | Tagged , , , | 2 Comments

Preparing for Business Droughts

“The thing about crape myrtles is, when everything else is struggling to survive, they are in their full glory.”  ~ Monty Rainey   After a week of travel, I arrived home Friday evening to find the 25’ Catawba Crape Myrtle … Continue reading

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Posted in Business, Management, Opportunity, Preparation, Self Storage | Tagged , , | Leave a comment

It’s Not What You Say, But How You Say It.

“Unless commitment is made, there are only promises and hopes, but no plans.”  ~ Peter Drucker Words mean things and when it comes to business, learning how to put words together properly is of utmost importance. Successful sales people quickly … Continue reading

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Posted in Business, Commitment, Customer Service, Management, Relationships, Self Storage | Tagged , , , , , | 1 Comment