Category Archives: Customer Service

Master the Basics

I’m in the process of writing a new training manual for my company. Here is the INTRODUCTION. Welcome to the RPM Storage Management team. You were selected because you display the skillsets and attitude we believe will make you successful … Continue reading

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Posted in Business processs, Customer Service, Management, Self Storage, Training | Tagged , , , , , , | Leave a comment

Shine On!

“If you treat people right and always do a good job, customers will always come back.” ~ Harold Smith I’ve been flying in and out of the Will Rogers Airport in Oklahoma City since the late 1970’s. For most of … Continue reading

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Posted in Business, Capitalism, Customer Service, Management, Ownership, Positive attitude, Self Storage | Tagged , , , | 2 Comments


HIGH TECH, HIGH TOUCH CUSTOMER SERVICE by Micah Solomon takes the reader on a road map of customer service in the digital age. Just as technology is changing at lightning-fast speed, so too must successful businesses be quick to adopt … Continue reading

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Posted in Book Reviews, Business, Business processs, Customer Service, Policies & Procedures | Tagged , , , , | Leave a comment

It’s Not What You Say, But How You Say It.

“Unless commitment is made, there are only promises and hopes, but no plans.”  ~ Peter Drucker Words mean things and when it comes to business, learning how to put words together properly is of utmost importance. Successful sales people quickly … Continue reading

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Posted in Business, Commitment, Customer Service, Management, Relationships, Self Storage | Tagged , , , , , | 1 Comment

Why Motivate When You Can Inspire?

“Energy motivates but charisma inspires.” ~ Simon Shinek Having high energy certainly motives people. The problem with that is, when he energy is removed, so is the motivation. The late Zig Ziglar may have described motivation best when he said, “People often … Continue reading

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Posted in Attitude, Business, Coaching, Customer Service, Leadership, Motivation, self improvement, Self Storage | Tagged , , , , | 3 Comments

First Dates With Your Customers

“Sometimes one can create a favorable impression by saying something but often the more favorable impression is created in how they say it.” ~ Dalai Lama In many ways, whenever you deal with customers, it is like going on a … Continue reading

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Posted in Business, Customer Service, Human Relations, Sales, Self Storage | Tagged , , , | 2 Comments

Customer Service Hero: Heather ~ Enterprise Love Field

“I didn’t start out wanting to get rich. Making a huge amount of money was never high on my list. Ensuring that customers were well taken care of and that employees were happy – those were the most important things. … Continue reading

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Posted in Business, Customer Service, Extra mile, Management, Public Relations, Referrals, Success | Tagged , , , | 3 Comments

Exceeding Expectations

“Here is a simple but powerful rule: always give people more than what they expect from you.” ~ Nelson Boswell  We all like to get more than we expected. Remember that time when you were a little kid eating those … Continue reading

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Posted in Customer Service, Extra mile, Referrals, Sales, self improvement, Self Storage, Team Building | Tagged , , , , , | 3 Comments


Lee Cockerell spent over forty years in the hospitality business including being and executive vice president at Disney and executive positions with Hilton and Marriott. This book, THE CUSTOMER RULES: The 39 Essential Rules for Delivering Sensational Service is a … Continue reading

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Posted in Book Reviews, Business, Customer Service, Leadership, Management, Sales | Tagged , , , , , , , | Leave a comment

Book Review: FRED 2.0

There really aren’t a lot of books that should be on everyone’s “must read” list when you consider how varied our interests are. Sure, if you like biographies you simply can’t miss Carl Van Doren’s 1938 Pulitzer winner on Benjamin … Continue reading

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Posted in Book Reviews, Business, Commitment, Customer Service, Leadership, Management, Public Relations, self improvement | Tagged , , , , | 1 Comment