Tag Archives: Business

Culture Eats Strategy for Breakfast

    “However beautiful the strategy, you should occasionally look at results.” ~ Sir Winston Churchill We tend to stick to what we know. We become comfortable with it. It has worked for us in the past and should work … Continue reading

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Posted in Business, Commitment, Course corrections, Culture, Strategy | Tagged , , | Leave a comment

Little Things ~ Big Results

“It’s the little details that are vital. Little details make big things happen.”  ~ John Wooden Coach John Wooden was known as a stickler for little details. Considering that he won 9 NCAA College Basketball Championships and is known in … Continue reading

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Posted in Business, Extra mile, Self Storage, Success | Tagged , , , , , | Leave a comment

It’s Not What You Say, But How You Say It.

“Unless commitment is made, there are only promises and hopes, but no plans.”  ~ Peter Drucker Words mean things and when it comes to business, learning how to put words together properly is of utmost importance. Successful sales people quickly … Continue reading

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Posted in Business, Commitment, Customer Service, Management, Relationships, Self Storage | Tagged , , , , , | 1 Comment

Book Review: START WITH WHY

Sooner or later, anyone who is in a position of managing people will be faced with introducing a new policy or procedure. Most people fight change and you will be met with opposition to the new policy or procedure if … Continue reading

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Posted in Book Reviews, Business processs, Core values, Leadership, Management, Policies & Procedures, Public Relations | Tagged , , , , , | 5 Comments

Book Review: HUNDRED PERCENTERS

The first thing I read by Mark Murphy was called Hiring For Attitude and I really learned a lot from his book and wanted to read more of what he has to say. So my second Mark Murphy book was … Continue reading

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Posted in Attitude, Book Reviews, Business, Extra mile, Leadership, Team Building | Tagged , , , , , | 1 Comment

First Dates With Your Customers

“Sometimes one can create a favorable impression by saying something but often the more favorable impression is created in how they say it.” ~ Dalai Lama In many ways, whenever you deal with customers, it is like going on a … Continue reading

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Posted in Business, Customer Service, Human Relations, Sales, Self Storage | Tagged , , , | 2 Comments

What’s Your Excuse?

“Most times, we don’t even believe our own excuses. We know they’re simply not true. They’re just an easy way to justify our own mediocrity and save face.” ~ Camilo Cruz ~ author of Once Upon a Cow When Camilo … Continue reading

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Posted in Accountability, Core values, Growth, Integrity, self improvement, Success | Tagged , , , , | Leave a comment

Exceeding Expectations

“Here is a simple but powerful rule: always give people more than what they expect from you.” ~ Nelson Boswell  We all like to get more than we expected. Remember that time when you were a little kid eating those … Continue reading

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Posted in Customer Service, Extra mile, Referrals, Sales, self improvement, Self Storage, Team Building | Tagged , , , , , | 3 Comments

Book Review: THE CUSTOMER RULES

Lee Cockerell spent over forty years in the hospitality business including being and executive vice president at Disney and executive positions with Hilton and Marriott. This book, THE CUSTOMER RULES: The 39 Essential Rules for Delivering Sensational Service is a … Continue reading

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Just DON’T Say No!

“Never say no when a client asks for something, even if it is the moon. You can always try, and there will be plenty of time afterwards to explain why it is not possible.” ~ Cesar Ritz “Just say NO” … Continue reading

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