Tag Archives: Self Storage

Master the Basics

I’m in the process of writing a new training manual for my company. Here is the INTRODUCTION. Welcome to the RPM Storage Management team. You were selected because you display the skillsets and attitude we believe will make you successful … Continue reading

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Posted in Business processs, Customer Service, Management, Self Storage, Training | Tagged , , , , , , | Leave a comment

The Tax Man Cometh

In Texas, on May 1st, county appraisal districts will be sending out 2014 property tax appraisals. In recent years, Texas small business owners have been hit hard and this year business owners, especially along the IH-35 corridor, will be hit … Continue reading

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Posted in Business, Self Storage, Taxes | Tagged , , | 1 Comment

CUSTOMER RENT INCREASES

There are many theories about customer rate increases.  Self storage owners and operators are often second guessing themselves about when to give rent increases and how much of an increase is the right amount. Many times to correct answer is … Continue reading

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Posted in Rent Increases, Revenue Management, Self Storage, Strategy | Tagged , , , | 2 Comments

Little Things ~ Big Results

“It’s the little details that are vital. Little details make big things happen.”  ~ John Wooden Coach John Wooden was known as a stickler for little details. Considering that he won 9 NCAA College Basketball Championships and is known in … Continue reading

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Posted in Business, Extra mile, Self Storage, Success | Tagged , , , , , | Leave a comment

Preparing for Business Droughts

“The thing about crape myrtles is, when everything else is struggling to survive, they are in their full glory.”  ~ Monty Rainey   After a week of travel, I arrived home Friday evening to find the 25’ Catawba Crape Myrtle … Continue reading

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Posted in Business, Management, Opportunity, Preparation, Self Storage | Tagged , , | Leave a comment

CROSS Training – Components of Revenue Optimization for Self Storage

Below is an on-going project I have developed over many years in the Self Storage business. The principles outlined have served me very well in this industry throughout the years and I have decided to make them available to the … Continue reading

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Posted in Management, Policies & Procedures, Revenue Management, Self Storage | Tagged , , , | 2 Comments

Exceeding Expectations

“Here is a simple but powerful rule: always give people more than what they expect from you.” ~ Nelson Boswell  We all like to get more than we expected. Remember that time when you were a little kid eating those … Continue reading

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Posted in Customer Service, Extra mile, Referrals, Sales, self improvement, Self Storage, Team Building | Tagged , , , , , | 3 Comments

Just DON’T Say No!

“Never say no when a client asks for something, even if it is the moon. You can always try, and there will be plenty of time afterwards to explain why it is not possible.” ~ Cesar Ritz “Just say NO” … Continue reading

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Posted in Business, Customer Service, Self Storage | Tagged , , , | Leave a comment

Show Them Your Best Effort.

“A man has to have goals, and that was mine, for a day – for a lifetime, to have people say, ‘There goes Ted Williams, the greatest hitter that ever lived’.” ~ Ted Williams Ted Williams was the last Major … Continue reading

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Posted in Business, Commitment, Customer Service, Self Storage | Tagged , , , | 2 Comments

What’s in a Name?

“You want to go where everybody knows your name.” ~ Cheers I’ve been going to a little sandwich shop on the outskirts of San Antonio for about 8 years now. I don’t get by there as often as I used … Continue reading

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Posted in Business, Customer Service, Public Relations, Self Storage | Tagged , , , | 2 Comments