Monthly Archives: April 2013

First Dates With Your Customers

“Sometimes one can create a favorable impression by saying something but often the more favorable impression is created in how they say it.” ~ Dalai Lama In many ways, whenever you deal with customers, it is like going on a … Continue reading

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Posted in Business, Customer Service, Human Relations, Sales, Self Storage | Tagged , , , | 2 Comments

Customer Service Hero: Heather ~ Enterprise Love Field

“I didn’t start out wanting to get rich. Making a huge amount of money was never high on my list. Ensuring that customers were well taken care of and that employees were happy – those were the most important things. … Continue reading

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Posted in Business, Customer Service, Extra mile, Management, Public Relations, Referrals, Success | Tagged , , , | 3 Comments

What’s Your Excuse?

“Most times, we don’t even believe our own excuses. We know they’re simply not true. They’re just an easy way to justify our own mediocrity and save face.” ~ Camilo Cruz ~ author of Once Upon a Cow When Camilo … Continue reading

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Posted in Accountability, Core values, Growth, Integrity, self improvement, Success | Tagged , , , , | Leave a comment

Exceeding Expectations

“Here is a simple but powerful rule: always give people more than what they expect from you.” ~ Nelson Boswell  We all like to get more than we expected. Remember that time when you were a little kid eating those … Continue reading

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Posted in Customer Service, Extra mile, Referrals, Sales, self improvement, Self Storage, Team Building | Tagged , , , , , | 3 Comments

Book Review: THE CUSTOMER RULES

Lee Cockerell spent over forty years in the hospitality business including being and executive vice president at Disney and executive positions with Hilton and Marriott. This book, THE CUSTOMER RULES: The 39 Essential Rules for Delivering Sensational Service is a … Continue reading

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Book Review: FRED 2.0

There really aren’t a lot of books that should be on everyone’s “must read” list when you consider how varied our interests are. Sure, if you like biographies you simply can’t miss Carl Van Doren’s 1938 Pulitzer winner on Benjamin … Continue reading

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Posted in Book Reviews, Business, Commitment, Customer Service, Leadership, Management, Public Relations, self improvement | Tagged , , , , | 1 Comment

Just DON’T Say No!

“Never say no when a client asks for something, even if it is the moon. You can always try, and there will be plenty of time afterwards to explain why it is not possible.” ~ Cesar Ritz “Just say NO” … Continue reading

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