Tag Archives: Customer

Shine On!

Posted on July 16, 2013 by montyrainey

“If you treat people right and always do a good job, customers will always come back.” ~ Harold Smith I’ve been flying in and out of the Will Rogers Airport in Oklahoma City since the late 1970’s. For most of … Continue reading →

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Posted in Business, Capitalism, Customer Service, Management, Ownership, Positive attitude, Self Storage | Tagged , , , | 2 Comments

It’s Not What You Say, But How You Say It.

Posted on June 10, 2013 by montyrainey

“Unless commitment is made, there are only promises and hopes, but no plans.”  ~ Peter Drucker Words mean things and when it comes to business, learning how to put words together properly is of utmost importance. Successful sales people quickly … Continue reading →

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Posted in Business, Commitment, Customer Service, Management, Relationships, Self Storage | Tagged , , , , , | 1 Comment

Book Review: THE CUSTOMER RULES

Posted on April 7, 2013 by montyrainey

Lee Cockerell spent over forty years in the hospitality business including being and executive vice president at Disney and executive positions with Hilton and Marriott. This book, THE CUSTOMER RULES: The 39 Essential Rules for Delivering Sensational Service is a … Continue reading →

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Posted in Book Reviews, Business, Customer Service, Leadership, Management, Sales | Tagged , , , , , , , | Leave a comment

Making Your Customers ELATED.

Posted on September 29, 2012 by montyrainey

“When I was a kid my parents moved a lot, but I always found them.” ~ Rodney Dangerfield Do you want to know something funny about moving? Well, actually there is nothing funny about moving. It is one of the … Continue reading →

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Posted in Customer Service, Self Storage, Team Building, Uncategorized | Tagged , , , | 1 Comment

Choosing the Right Words

Posted on August 6, 2012 by montyrainey

“Your company has probably given more thought to the words it uses in its marketing campaigns than to the words employees use when having face-to-face conversations with customers.” ~ Leonardo Inghilleri This quote, which opens Chapter 3 of the book, … Continue reading →

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Posted in Business, Customer Service, Management, Self Storage | Tagged , , , | Leave a comment

Angry Customers Armed with Technology Ammo

Posted on March 25, 2012 by montyrainey

“If you make customers unhappy in the physical world, they might tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends. ” ~ Jeff Bezos  I’ve been reminded of this numerous times lately … Continue reading →

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Posted in Customer Service, Management, Public Relations, Sales | Tagged , , , | 3 Comments

The Business of Referrals

Posted on January 13, 2012 by montyrainey

“If you truly believe that your products and services are superior, then you are doing your customers a disservice by not making it easy for them to introduce these benefits to their friends.” ~ John Jantsch ~ author ~ The … Continue reading →

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Posted in Business, Customer Service, Referrals, Sales, Self Storage | Tagged , , , , , | 1 Comment

Let’s Build a Better Comment Card

Posted on August 31, 2011 by montyrainey

Earl Able’s Restaurant is legendary around San Antonio and one of my stores is nearby, so anytime I am doing a store visit there, I leave early and stop at Earl’s for one of the best breakfasts around. Yesterday however, … Continue reading →

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Posted in Business, Business processs, Customer Service, Management | Tagged , , , , | 7 Comments

Book Review: THE REFERRAL ENGINE

Posted on April 25, 2011 by montyrainey

In today’s business with so much competition vying for customers, if you don’t  have a good referral system in place, you’re missing the boat. THE REFERRAL ENGINE: TEACHING YOUR BUSINESS TO MARKET ITSELF, by John Jantsch may be just what … Continue reading →

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Posted in Book Reviews, Referrals | Tagged , , , | 1 Comment