Tag Archives: Education and Training

Book Review: THE CUSTOMER RULES

Posted on April 7, 2013 by montyrainey

Lee Cockerell spent over forty years in the hospitality business including being and executive vice president at Disney and executive positions with Hilton and Marriott. This book, THE CUSTOMER RULES: The 39 Essential Rules for Delivering Sensational Service is a … Continue reading →

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Book Review: FULL ENGAGEMENT

Posted on July 23, 2011 by montyrainey

Anyone who has ever been in a leadership position has struggled with the notion of getting optimum performance from your people.  FULL ENGAGEMENT by Brian Tracy will be a huge help in that regard.  The world of work is far … Continue reading →

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Posted in Book Reviews, Leadership, Management, Motivation, Servant Leader, Team Building | Tagged , , , , , , , | 1 Comment

Book Review: Hot Leaders Cool Facilitators

Posted on April 10, 2011 by montyrainey

Everyone loves to feel like they’ve just wasted their time sitting in an unproductive meeting. They love sitting through cheesy power points where the presenter reads the words on each slide as though the meeting attendees lack the ability to … Continue reading →

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