Monthly Archives: March 2013

Show Them Your Best Effort.

“A man has to have goals, and that was mine, for a day – for a lifetime, to have people say, ‘There goes Ted Williams, the greatest hitter that ever lived’.” ~ Ted Williams Ted Williams was the last Major … Continue reading

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Posted in Business, Commitment, Customer Service, Self Storage | Tagged , , , | 2 Comments

What’s in a Name?

“You want to go where everybody knows your name.” ~ Cheers I’ve been going to a little sandwich shop on the outskirts of San Antonio for about 8 years now. I don’t get by there as often as I used … Continue reading

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Posted in Business, Customer Service, Public Relations, Self Storage | Tagged , , , | 2 Comments

Become a Copycat

“The fact is the human race is not only slow about borrowing valuable ideas – it sometimes persists in not borrowing them at all.” ~ Mark Twain Our 3rd grade teachers continuously told us copying was wrong – but in … Continue reading

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Posted in Customer Service, Innovation, Opportunity, Self Storage | Tagged , , | 1 Comment

Book Review: THE SUPERMANAGER

Mentoring allegories have long been a favorite of mine. I believe writers are able to convey great points using this technique and make a story interesting, even if not always totally believable. I also believe some of the great lessons of … Continue reading

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Posted in Book Reviews, Business, Coaching, Management, Mentoring, Team Building | Tagged , , , | Leave a comment

How Do You Get to Carnagie Hall? Practice.

“My father taught me the only way you can make good at anything was to practice, and then practice some more.” ~ Pete Rose Last week I wrote about the idea of approaching giving outstanding customer service as though you … Continue reading

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Posted in Business, Customer Service, Planning, Preparation, Success, Team Building | Tagged , , , , | Leave a comment