Category Archives: Team Building

Book Review: HUNDRED PERCENTERS

The first thing I read by Mark Murphy was called Hiring For Attitude and I really learned a lot from his book and wanted to read more of what he has to say. So my second Mark Murphy book was … Continue reading

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Posted in Attitude, Book Reviews, Business, Extra mile, Leadership, Team Building | Tagged , , , , , | 1 Comment

Exceeding Expectations

“Here is a simple but powerful rule: always give people more than what they expect from you.” ~ Nelson Boswell  We all like to get more than we expected. Remember that time when you were a little kid eating those … Continue reading

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Posted in Customer Service, Extra mile, Referrals, Sales, self improvement, Self Storage, Team Building | Tagged , , , , , | 3 Comments

Book Review: THE SUPERMANAGER

Mentoring allegories have long been a favorite of mine. I believe writers are able to convey great points using this technique and make a story interesting, even if not always totally believable. I also believe some of the great lessons of … Continue reading

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Posted in Book Reviews, Business, Coaching, Management, Mentoring, Team Building | Tagged , , , | Leave a comment

How Do You Get to Carnagie Hall? Practice.

“My father taught me the only way you can make good at anything was to practice, and then practice some more.” ~ Pete Rose Last week I wrote about the idea of approaching giving outstanding customer service as though you … Continue reading

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Posted in Business, Customer Service, Planning, Preparation, Success, Team Building | Tagged , , , , | Leave a comment

Book Review: ALL IN: How the Best Managers Create a Culture of Belief and Drive Big Results

I recently changed jobs. I’ve gone to work for a small company that is in the midst of that painful stage of going from a “mom & pop” type business into a full-fledged up-and-coming stalwart in our industry. Anyone who … Continue reading

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Posted in Book Reviews, Business, Culture, Leadership, Management, Team Building | Tagged , , , , | 4 Comments

Accountability is Your Responsibility

“Responsibility equals accountability equals ownership, and a sense of ownership is the most powerful weapon a team or organization can have.” ~ Pat Summit ~ former Women’s Basketball Coach, University of Tennessee Accountability is probably the most desired trait that … Continue reading

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Posted in Accountability, Character, Core values, Integrity, Leadership, Ownership, self improvement, Team Building | Tagged , , , , | 1 Comment

Book Review: HIRING FOR ATTITUDE

Over the years I have read a number of books on hiring the right people and, for the most part, they’ve all been pretty similar or at least have taken similar approaches to hiring. I didn’t really expect to find … Continue reading

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Posted in Attitude, Book Reviews, Business, Positive attitude, Team Building | Tagged , , , , , , | 1 Comment