Category Archives: Policies & Procedures

Book Review: HIGH TECH, HIGH TOUCH CUSTOMER SERVICE

HIGH TECH, HIGH TOUCH CUSTOMER SERVICE by Micah Solomon takes the reader on a road map of customer service in the digital age. Just as technology is changing at lightning-fast speed, so too must successful businesses be quick to adopt … Continue reading

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Posted in Book Reviews, Business, Business processs, Customer Service, Policies & Procedures | Tagged , , , , | Leave a comment

Book Review: START WITH WHY

Sooner or later, anyone who is in a position of managing people will be faced with introducing a new policy or procedure. Most people fight change and you will be met with opposition to the new policy or procedure if … Continue reading

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Posted in Book Reviews, Business processs, Core values, Leadership, Management, Policies & Procedures, Public Relations | Tagged , , , , , | 5 Comments

CROSS Training – Components of Revenue Optimization for Self Storage

Below is an on-going project I have developed over many years in the Self Storage business. The principles outlined have served me very well in this industry throughout the years and I have decided to make them available to the … Continue reading

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Posted in Management, Policies & Procedures, Revenue Management, Self Storage | Tagged , , , | 2 Comments

Book review: ESTABLISHING A SYSTEM OF POLICIES AND PROCEDURES

Timing is everything. This bit of truth can sometimes bring with it, a sadness. Such is the case for me when a quite well-written book is simply outdated by technology. I’m quite sure ESTABLISHING A SYSTEM OF POLICIES AND PROCEDURES, … Continue reading

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Posted in Book Reviews, Business processs, Management, Policies & Procedures, Self-Publishing | Tagged , , , , | Leave a comment