Monthly Archives: February 2013

The World is a “Customer Service” Stage

Posted on February 25, 2013 by montyrainey

“Choose to give amazing service to your customers. You’ll stand out because they don’t get it anywhere else.” ~ Kevin Stirtz Over the weekend I was reading a book about customer service penned by a former director of Walt Disney … Continue reading →

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Posted in Customer Service, Management, Sales, Self Storage | Tagged , , , | 1 Comment

Book Review: ALL IN: How the Best Managers Create a Culture of Belief and Drive Big Results

Posted on February 24, 2013 by montyrainey

I recently changed jobs. I’ve gone to work for a small company that is in the midst of that painful stage of going from a “mom & pop” type business into a full-fledged up-and-coming stalwart in our industry. Anyone who … Continue reading →

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Posted in Book Reviews, Business, Culture, Leadership, Management, Team Building | Tagged , , , , | 4 Comments

Accountability is Your Responsibility

Posted on February 19, 2013 by montyrainey

“Responsibility equals accountability equals ownership, and a sense of ownership is the most powerful weapon a team or organization can have.” ~ Pat Summit ~ former Women’s Basketball Coach, University of Tennessee Accountability is probably the most desired trait that … Continue reading →

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Posted in Accountability, Character, Core values, Integrity, Leadership, Ownership, self improvement, Team Building | Tagged , , , , | 1 Comment

Why Ban Guns? Just Buy Up All the Ammo.

Posted on February 17, 2013 by montyrainey

Since the re-election of Barack Hussein Obama last November, I’ve been on a quest to better stock my personal armory. No, I’m not what you’d call a “prepper”, nor am I a conspiracy theorist, I’m just a concerned citizen who … Continue reading →

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Posted in Constitution, government, Preparation, Second Amendment, Uncategorized | Tagged , , , , , , | 1 Comment

How Many First Impressions Do You Make?

Posted on February 11, 2013 by montyrainey

“There can be as much value in the blink of an eye as in months of rational analysis.” ~ Malcome Gladwell ~ author of Blink: The Power of Thinking Without Thinking I’ve been thinking a lot this week about first … Continue reading →

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Posted in Business, Business processs, Customer Service, Sales, Self Storage | Tagged , , , | Leave a comment

Book Review: PRODUCTIVE PERFORMANCE APPRAISALS

Posted on February 10, 2013 by montyrainey

With performance reviews due next month, I thought it might be a perfect time to try to pick up some innovative new ideas by reading something on performance from the “experts”. I’ve read couple of books on performance reviews before, … Continue reading →

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Posted in Book Reviews, Human Relations | Tagged , , , , | Leave a comment

Dream Killers

Posted on February 4, 2013 by montyrainey

“Do not let small minds convince you that your dreams are too big.” ~ Author unknown Are your dreams being destroyed by the small minds that surround you?  The late Jim Rohn was one of my greatest mentors. One of … Continue reading →

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Posted in Attitude, Goals, Influence, Positive attitude, self improvement, Success | Tagged , , , , , | 3 Comments