Monthly Archives: February 2013

The World is a “Customer Service” Stage

“Choose to give amazing service to your customers. You’ll stand out because they don’t get it anywhere else.” ~ Kevin Stirtz Over the weekend I was reading a book about customer service penned by a former director of Walt Disney … Continue reading

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Posted in Customer Service, Management, Sales, Self Storage | Tagged , , , | 1 Comment

Book Review: ALL IN: How the Best Managers Create a Culture of Belief and Drive Big Results

I recently changed jobs. I’ve gone to work for a small company that is in the midst of that painful stage of going from a “mom & pop” type business into a full-fledged up-and-coming stalwart in our industry. Anyone who … Continue reading

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Posted in Book Reviews, Business, Culture, Leadership, Management, Team Building | Tagged , , , , | 4 Comments

Accountability is Your Responsibility

“Responsibility equals accountability equals ownership, and a sense of ownership is the most powerful weapon a team or organization can have.” ~ Pat Summit ~ former Women’s Basketball Coach, University of Tennessee Accountability is probably the most desired trait that … Continue reading

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Posted in Accountability, Character, Core values, Integrity, Leadership, Ownership, self improvement, Team Building | Tagged , , , , | 1 Comment

Why Ban Guns? Just Buy Up All the Ammo.

Since the re-election of Barack Hussein Obama last November, I’ve been on a quest to better stock my personal armory. No, I’m not what you’d call a “prepper”, nor am I a conspiracy theorist, I’m just a concerned citizen who … Continue reading

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Posted in Constitution, government, Preparation, Second Amendment, Uncategorized | Tagged , , , , , , | 1 Comment

How Many First Impressions Do You Make?

“There can be as much value in the blink of an eye as in months of rational analysis.” ~ Malcome Gladwell ~ author of Blink: The Power of Thinking Without Thinking I’ve been thinking a lot this week about first … Continue reading

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Posted in Business, Business processs, Customer Service, Sales, Self Storage | Tagged , , , | Leave a comment


With performance reviews due next month, I thought it might be a perfect time to try to pick up some innovative new ideas by reading something on performance from the “experts”. I’ve read couple of books on performance reviews before, … Continue reading

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Posted in Book Reviews, Human Relations | Tagged , , , , | Leave a comment

Dream Killers

“Do not let small minds convince you that your dreams are too big.” ~ Author unknown Are your dreams being destroyed by the small minds that surround you?  The late Jim Rohn was one of my greatest mentors. One of … Continue reading

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Posted in Attitude, Goals, Influence, Positive attitude, self improvement, Success | Tagged , , , , , | 3 Comments