Monthly Archives: January 2013

Make Great Customer Service a Habit

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” ~ Jeff Bezos Giving outstanding customer service … Continue reading

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Posted in Business, Customer Service, Sales | Tagged , , , , | Leave a comment


I always find it fascinating when someone, in this case a neurosurgeon, comes to terms with the reality that God really does exist and that what the Bible tells us about the afterlife is real. PROOF OF HEAVEN is the … Continue reading

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Posted in Beliefs, Book Reviews, Faith | Tagged , , , , , | 1 Comment


Timing is everything. This bit of truth can sometimes bring with it, a sadness. Such is the case for me when a quite well-written book is simply outdated by technology. I’m quite sure ESTABLISHING A SYSTEM OF POLICIES AND PROCEDURES, … Continue reading

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Posted in Book Reviews, Business processs, Management, Policies & Procedures, Self-Publishing | Tagged , , , , | Leave a comment

A Lesson From Dr. King

Our world is filled with people who have moments of greatness in their lives, but when it gets right down to it, there are very few truly great people in the world. Plato, Gandhi and Mother Teresa come to mind, … Continue reading

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Posted in Character, Core values, Inspiration, Integrity, Leadership, self improvement | Tagged , , , , , , | 8 Comments


Over the years I have read a number of books on hiring the right people and, for the most part, they’ve all been pretty similar or at least have taken similar approaches to hiring. I didn’t really expect to find … Continue reading

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Posted in Attitude, Book Reviews, Business, Positive attitude, Team Building | Tagged , , , , , , | 1 Comment

Creative Thinking For the New Year

“Fresh activity is the only way of overcoming adversity.” ~ Johann Wolfgang von Goethe What better time is there to examine fresh ideas than at the dawn of a new year? As any company (or person) grows, it faces a … Continue reading

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Posted in Business processs, Innovation, self improvement | Tagged , , , , , , | 1 Comment

Here’s to a New Beginning

“To thine own self be true” ~ William Shakespeare I’ve always felt like Shakespeare’s words from Hamlet that Polonius gave his son were appropriate for the start of a new year. As we reflect back on our accomplishments, as well as … Continue reading

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Posted in Goals, Motivation, self improvement, Success | Tagged , , , , | Leave a comment