Tag Archives: Sales

Just DON’T Say No!

“Never say no when a client asks for something, even if it is the moon. You can always try, and there will be plenty of time afterwards to explain why it is not possible.” ~ Cesar Ritz “Just say NO” … Continue reading

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Closing Techniques: The Option Close

“Always be closing. That doesn’t mean you are always closing the deal, but it does mean that you need to always be closing on the next step in the process.” ~ Shane Gibson Selling is really all about closing. Without … Continue reading

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Book Review: SPROUT!: Everything I Need to Know about SALES I Learned from My Garden

For many years I have used growing a garden as a metaphor for life and business. Gardening is a perfect example of planning, preparation, nurturing, maintaining and reaping rewards that can be directly applied to so many aspects of life … Continue reading

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The Double Platinum Rule by Brian Williams

“Quality in a service or product is not what you put into it – it’s what the customer gets out of it.” ~ Peter Drucker  I received this in an email last week and thought it was well worth sharing. … Continue reading

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The Danger of Over-promising and Under-delivering

“The number one goal of the economic stimulus plan is to create 3 million jobs over the next two years, less than 20% of which will be government jobs.” ~ Barack Hussein Obama  While I’m finding it difficult to find … Continue reading

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The Business of Referrals

“If you truly believe that your products and services are superior, then you are doing your customers a disservice by not making it easy for them to introduce these benefits to their friends.” ~ John Jantsch ~ author ~ The … Continue reading

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Tis the Season … For Poor Customer Service

“The goal as a company is to have customer service that is not just the best, but legendary.” ~ Sam Walton I hate to be the one to say it, Mr. Walton, but Walmart’s customer service is legendarily bad. The … Continue reading

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Posted in Business, Business processs, Customer Service, Management, Referrals, Sales | Tagged , , , | 1 Comment