Monthly Archives: May 2011

Take the shot!

“You miss 100% of the shots you don’t take.” ~ Wayne Gretzky  For those that may not know, Wayne Gretzky was the Babe Ruth of professional hockey. He holds 61 records including the most goals scored with 2,856. Mark Messier … Continue reading

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Posted in Business, Customer Service, Sales, Self Storage | Tagged , | 1 Comment

Book Review: The Silent Language of Leaders

We all know the message we see with our eyes doesn’t always match the message we hear with our ears. For example, think of the role of a parent hearing their child say they didn’t break the lamp, but the … Continue reading

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Posted in Book Reviews, Leadership, Management | Tagged , , , | 1 Comment