Tag Archives: Training

Master the Basics

I’m in the process of writing a new training manual for my company. Here is the INTRODUCTION. Welcome to the RPM Storage Management team. You were selected because you display the skillsets and attitude we believe will make you successful … Continue reading

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Posted in Business processs, Customer Service, Management, Self Storage, Training | Tagged , , , , , , | Leave a comment

Inspiration Among the Team

“Success isn’t just about what you accomplish in your life, it’s about what you inspire others to accomplish as well.” ~ Author unknown  Companies do everything possible to try to avoid turnover and for good reason – the expense of … Continue reading

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Posted in Attitude, Business, Inspiration, Leadership, Management, Team Building | Tagged , , , , | Leave a comment


Simply stated, SELL THE FEELING by Larry Pinci and Phil Glosserman, is the best sales book I have read in twenty years.  Selling is not that complicated and I believe often times, people overcomplicate things. This book presents selling the feeling … Continue reading

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Posted in Book Reviews, Customer Service, Referrals, Sales | Tagged , , , | 1 Comment

Can You Help?

“I came to realize that a life lived to help others is the only one that matters and this is my duty; this is my best use as a human.” ~ Ben Stein Who are you helping? Something that often … Continue reading

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Posted in Business, Customer Service, Management, Preparation, Self Storage | Tagged , , , | Leave a comment