Category Archives: Public Relations

Book Review: START WITH WHY

Sooner or later, anyone who is in a position of managing people will be faced with introducing a new policy or procedure. Most people fight change and you will be met with opposition to the new policy or procedure if … Continue reading

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Posted in Book Reviews, Business processs, Core values, Leadership, Management, Policies & Procedures, Public Relations | Tagged , , , , , | 5 Comments

Customer Service Hero: Heather ~ Enterprise Love Field

“I didn’t start out wanting to get rich. Making a huge amount of money was never high on my list. Ensuring that customers were well taken care of and that employees were happy – those were the most important things. … Continue reading

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Posted in Business, Customer Service, Extra mile, Management, Public Relations, Referrals, Success | Tagged , , , | 3 Comments

Book Review: FRED 2.0

There really aren’t a lot of books that should be on everyone’s “must read” list when you consider how varied our interests are. Sure, if you like biographies you simply can’t miss Carl Van Doren’s 1938 Pulitzer winner on Benjamin … Continue reading

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Posted in Book Reviews, Business, Commitment, Customer Service, Leadership, Management, Public Relations, self improvement | Tagged , , , , | 1 Comment

What’s in a Name?

“You want to go where everybody knows your name.” ~ Cheers I’ve been going to a little sandwich shop on the outskirts of San Antonio for about 8 years now. I don’t get by there as often as I used … Continue reading

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Posted in Business, Customer Service, Public Relations, Self Storage | Tagged , , , | 2 Comments

Book Review: TAKING FLIGHT

I have taken a few DISC analyses over the years and even attended a 2-day DISC Seminar a few years ago, so I felt like I had a pretty good understanding of the DISC system. That is, until I read TAKING … Continue reading

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Posted in Book Reviews, Coaching, Customer Service, Leadership, Management, Public Relations, Relationships, Sales, Team Building | Tagged , , , , , , , | 1 Comment

The Double Platinum Rule by Brian Williams

“Quality in a service or product is not what you put into it – it’s what the customer gets out of it.” ~ Peter Drucker  I received this in an email last week and thought it was well worth sharing. … Continue reading

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Posted in Business, Customer Service, Management, Public Relations, Sales | Tagged , , , , , , | Leave a comment

The Danger of Over-promising and Under-delivering

“The number one goal of the economic stimulus plan is to create 3 million jobs over the next two years, less than 20% of which will be government jobs.” ~ Barack Hussein Obama  While I’m finding it difficult to find … Continue reading

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Posted in Business, Customer Service, Politics, Public Relations, Sales, Team Building | Tagged , , , , | Leave a comment