Category Archives: Public Relations

Book Review: START WITH WHY

Posted on May 30, 2013 by montyrainey

Sooner or later, anyone who is in a position of managing people will be faced with introducing a new policy or procedure. Most people fight change and you will be met with opposition to the new policy or procedure if … Continue reading →

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Posted in Book Reviews, Business processs, Core values, Leadership, Management, Policies & Procedures, Public Relations | Tagged , , , , , | 5 Comments

Customer Service Hero: Heather ~ Enterprise Love Field

Posted on April 23, 2013 by montyrainey

“I didn’t start out wanting to get rich. Making a huge amount of money was never high on my list. Ensuring that customers were well taken care of and that employees were happy – those were the most important things. … Continue reading →

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Posted in Business, Customer Service, Extra mile, Management, Public Relations, Referrals, Success | Tagged , , , | 3 Comments

Book Review: FRED 2.0

Posted on April 3, 2013 by montyrainey

There really aren’t a lot of books that should be on everyone’s “must read” list when you consider how varied our interests are. Sure, if you like biographies you simply can’t miss Carl Van Doren’s 1938 Pulitzer winner on Benjamin … Continue reading →

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Posted in Book Reviews, Business, Commitment, Customer Service, Leadership, Management, Public Relations, self improvement | Tagged , , , , | 1 Comment

What’s in a Name?

Posted on March 18, 2013 by montyrainey

“You want to go where everybody knows your name.” ~ Cheers I’ve been going to a little sandwich shop on the outskirts of San Antonio for about 8 years now. I don’t get by there as often as I used … Continue reading →

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Posted in Business, Customer Service, Public Relations, Self Storage | Tagged , , , | 2 Comments

Book Review: TAKING FLIGHT

Posted on October 2, 2012 by montyrainey

I have taken a few DISC analyses over the years and even attended a 2-day DISC Seminar a few years ago, so I felt like I had a pretty good understanding of the DISC system. That is, until I read TAKING … Continue reading →

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Posted in Book Reviews, Coaching, Customer Service, Leadership, Management, Public Relations, Relationships, Sales, Team Building | Tagged , , , , , , , | 1 Comment

The Double Platinum Rule by Brian Williams

Posted on May 7, 2012 by montyrainey

“Quality in a service or product is not what you put into it – it’s what the customer gets out of it.” ~ Peter Drucker  I received this in an email last week and thought it was well worth sharing. … Continue reading →

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Posted in Business, Customer Service, Management, Public Relations, Sales | Tagged , , , , , , | Leave a comment

The Danger of Over-promising and Under-delivering

Posted on April 22, 2012 by montyrainey

“The number one goal of the economic stimulus plan is to create 3 million jobs over the next two years, less than 20% of which will be government jobs.” ~ Barack Hussein Obama  While I’m finding it difficult to find … Continue reading →

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Posted in Business, Customer Service, Politics, Public Relations, Sales, Team Building | Tagged , , , , | Leave a comment

Angry Customers Armed with Technology Ammo

Posted on March 25, 2012 by montyrainey

“If you make customers unhappy in the physical world, they might tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends. ” ~ Jeff Bezos  I’ve been reminded of this numerous times lately … Continue reading →

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Posted in Customer Service, Management, Public Relations, Sales | Tagged , , , | 3 Comments

We’re all in Public Relations

Posted on January 23, 2012 by montyrainey

“A reputation once broken may possibly be repaired, but the world will always keep their eyes on the spot where the crack was.” ~ Joseph Hall It’s amazing how many people not only limit their abilities, but take it even … Continue reading →

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Posted in Business, Business processs, Customer Service, Public Relations, Team Building | Tagged , , , | 6 Comments

Marketing Your Small Business

Posted on July 10, 2011 by montyrainey

Yesterday I saw a question posted on LinkedIn asking, “I just opened my storage business. Does anyone have marketing suggestions?” My response would be much too long for LinkedIn, so here it is, and although the question originated with privately … Continue reading →

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Posted in Business, Management, Public Relations, Referrals, Self Storage | Tagged , , , , , | 1 Comment