Category Archives: Business processs

Creative Thinking For the New Year

“Fresh activity is the only way of overcoming adversity.” ~ Johann Wolfgang von Goethe What better time is there to examine fresh ideas than at the dawn of a new year? As any company (or person) grows, it faces a … Continue reading

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Posted in Business processs, Innovation, self improvement | Tagged , , , , , , | 1 Comment

Book Review: THE POWER OF A POSITIVE ATTITUDE

Roger Fritz is a well-known very successful business consultant. He has worked with such notable companies as John Deere, Caterpillar, IBM, Sara Lee, Pizza Hut and State Farm. His credentials are impeccable. Given his stature in the business world, I’m … Continue reading

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Posted in Attitude, Book Reviews, Business, Business processs, Leadership | Tagged , , , | Leave a comment

We’re all in Public Relations

“A reputation once broken may possibly be repaired, but the world will always keep their eyes on the spot where the crack was.” ~ Joseph Hall It’s amazing how many people not only limit their abilities, but take it even … Continue reading

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Posted in Business, Business processs, Customer Service, Public Relations, Team Building | Tagged , , , | 6 Comments

Tis the Season … For Poor Customer Service

“The goal as a company is to have customer service that is not just the best, but legendary.” ~ Sam Walton I hate to be the one to say it, Mr. Walton, but Walmart’s customer service is legendarily bad. The … Continue reading

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Posted in Business, Business processs, Customer Service, Management, Referrals, Sales | Tagged , , , | 1 Comment

Let’s Build a Better Comment Card

Earl Able’s Restaurant is legendary around San Antonio and one of my stores is nearby, so anytime I am doing a store visit there, I leave early and stop at Earl’s for one of the best breakfasts around. Yesterday however, … Continue reading

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Posted in Business, Business processs, Customer Service, Management | Tagged , , , , | 7 Comments

Multitasking – Friend or Foe?

“There are people who want to be everywhere at once, and they get nowhere.” ~ Carl Sandburg In our rapidly changing society, it seems like every day we hear some new buzzword.  The information age has certainly brought a plethora … Continue reading

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Posted in Business, Business processs, Leadership, Management, Team Building | Tagged , , , , | 2 Comments

Book Review: THE REFERRAL CODE

No matter what business you are in, if a large percentage of your leads are not coming from referrals, you’re missing a very important aspect of generating new business. In their book THE REFERRAL CODE, authors Larry Pinci and Phil … Continue reading

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