Monthly Archives: June 2013

Preparing for Business Droughts

“The thing about crape myrtles is, when everything else is struggling to survive, they are in their full glory.”  ~ Monty Rainey   After a week of travel, I arrived home Friday evening to find the 25’ Catawba Crape Myrtle … Continue reading

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Posted in Business, Management, Opportunity, Preparation, Self Storage | Tagged , , | Leave a comment

Book Review: HIGH TECH, HIGH TOUCH CUSTOMER SERVICE

HIGH TECH, HIGH TOUCH CUSTOMER SERVICE by Micah Solomon takes the reader on a road map of customer service in the digital age. Just as technology is changing at lightning-fast speed, so too must successful businesses be quick to adopt … Continue reading

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Posted in Book Reviews, Business, Business processs, Customer Service, Policies & Procedures | Tagged , , , , | Leave a comment

Breaking the Law of Averages

“If you’re doing what everybody else is doing and thinking like everybody else is thinking, you’re probably doing something wrong.”  ~ Andy Andrews   A couple of weeks ago while traveling; I received a tweet from one of the long-time … Continue reading

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Posted in Coaching, Extra mile, Goals, Growth, Inspiration, Motivation, Preparation, self improvement, Success | Tagged , , , , , | 5 Comments

It’s Not What You Say, But How You Say It.

“Unless commitment is made, there are only promises and hopes, but no plans.”  ~ Peter Drucker Words mean things and when it comes to business, learning how to put words together properly is of utmost importance. Successful sales people quickly … Continue reading

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Posted in Business, Commitment, Customer Service, Management, Relationships, Self Storage | Tagged , , , , , | 1 Comment

Compete Against Yourself

“Those who are able to inspire will create a following of people – supporters, voters, customers, workers – who act for the good of the whole not because they have to, but because they want to.”  ~ Simon Sinek Everything … Continue reading

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Posted in Business processs, Core values, Defining Moments, Goals, Growth, Influence, Inspiration, Leadership, self improvement | Tagged , , , | 1 Comment