Tag Archives: Customer Management

It’s Not What You Say, But How You Say It.

“Unless commitment is made, there are only promises and hopes, but no plans.”  ~ Peter Drucker Words mean things and when it comes to business, learning how to put words together properly is of utmost importance. Successful sales people quickly … Continue reading

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Posted in Business, Commitment, Customer Service, Management, Relationships, Self Storage | Tagged , , , , , | 1 Comment

Make Great Customer Service a Habit

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” ~ Jeff Bezos Giving outstanding customer service … Continue reading

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Posted in Business, Customer Service, Sales | Tagged , , , , | Leave a comment

Angry Customers Armed with Technology Ammo

“If you make customers unhappy in the physical world, they might tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends. ” ~ Jeff Bezos  I’ve been reminded of this numerous times lately … Continue reading

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Posted in Customer Service, Management, Public Relations, Sales | Tagged , , , | 3 Comments