Category Archives: Referrals

Customer Service Hero: Heather ~ Enterprise Love Field

“I didn’t start out wanting to get rich. Making a huge amount of money was never high on my list. Ensuring that customers were well taken care of and that employees were happy – those were the most important things. … Continue reading

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Posted in Business, Customer Service, Extra mile, Management, Public Relations, Referrals, Success | Tagged , , , | 3 Comments

Exceeding Expectations

“Here is a simple but powerful rule: always give people more than what they expect from you.” ~ Nelson Boswell  We all like to get more than we expected. Remember that time when you were a little kid eating those … Continue reading

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Posted in Customer Service, Extra mile, Referrals, Sales, self improvement, Self Storage, Team Building | Tagged , , , , , | 3 Comments

Customer Service Letter of Praise

“Do what you do so well that they will want to see it again and bring their friends.” ~ Walt Disney  I begin writing this week’s blog with a huge smile on my face. This week I get to brag … Continue reading

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Posted in Business, Customer Service, Referrals, Team Building, Uncategorized | Tagged , , , | Leave a comment

The Business of Referrals

“If you truly believe that your products and services are superior, then you are doing your customers a disservice by not making it easy for them to introduce these benefits to their friends.” ~ John Jantsch ~ author ~ The … Continue reading

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Posted in Business, Customer Service, Referrals, Sales, Self Storage | Tagged , , , , , | 1 Comment

Tis the Season … For Poor Customer Service

“The goal as a company is to have customer service that is not just the best, but legendary.” ~ Sam Walton I hate to be the one to say it, Mr. Walton, but Walmart’s customer service is legendarily bad. The … Continue reading

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Posted in Business, Business processs, Customer Service, Management, Referrals, Sales | Tagged , , , | 1 Comment

Book Review: SELL THE FEELING

Simply stated, SELL THE FEELING by Larry Pinci and Phil Glosserman, is the best sales book I have read in twenty years.  Selling is not that complicated and I believe often times, people overcomplicate things. This book presents selling the feeling … Continue reading

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Posted in Book Reviews, Customer Service, Referrals, Sales | Tagged , , , | 1 Comment

Marketing Your Small Business

Yesterday I saw a question posted on LinkedIn asking, “I just opened my storage business. Does anyone have marketing suggestions?” My response would be much too long for LinkedIn, so here it is, and although the question originated with privately … Continue reading

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Posted in Business, Management, Public Relations, Referrals, Self Storage | Tagged , , , , , | 1 Comment