Monthly Archives: May 2012

Customer Service Letter of Praise

“Do what you do so well that they will want to see it again and bring their friends.” ~ Walt Disney  I begin writing this week’s blog with a huge smile on my face. This week I get to brag … Continue reading

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Posted in Business, Customer Service, Referrals, Team Building, Uncategorized | Tagged , , , | Leave a comment

The Correlation Between Right-Brain Thinking and a Positive Attitude

“The mind is its own place, and in itself can make a heaven of hell, a hell of heaven.”          ~ John Milton ~ Paradise Lost  I write a lot about attitude and maintaining a positive one. This week I was … Continue reading

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Posted in Attitude, Right Brain, self improvement | Tagged , , , , , | 3 Comments

Facing Challenges and Adversity

“Opposition is a natural part of life. Just as we develop our physical muscles through overcoming opposition – such as lifting weights – we develop our character muscles by overcoming challenges and adversity.” ~ Stephen R. Covey Last Tuesday morning, … Continue reading

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Posted in Character, Commitment, Inspiration, self improvement | Tagged , , , , | Leave a comment

Book Review: COMEBACK: Overcoming the Setbacks in Your Life

Everyone faces adversity in their lives at some point. Most people learn to take adversity for what it is – a temporary setback. Others allow the temporary setback to become a permanent fixture in their lives that hobbles them and … Continue reading

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Posted in Book Reviews, Change, self improvement, Wisdom | Tagged , , , | Leave a comment

Book Review: SPROUT!: Everything I Need to Know about SALES I Learned from My Garden

For many years I have used growing a garden as a metaphor for life and business. Gardening is a perfect example of planning, preparation, nurturing, maintaining and reaping rewards that can be directly applied to so many aspects of life … Continue reading

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The Double Platinum Rule by Brian Williams

“Quality in a service or product is not what you put into it – it’s what the customer gets out of it.” ~ Peter Drucker  I received this in an email last week and thought it was well worth sharing. … Continue reading

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