Category Archives: Extra mile

Little Things ~ Big Results

Posted on August 5, 2013 by montyrainey

“It’s the little details that are vital. Little details make big things happen.”  ~ John Wooden Coach John Wooden was known as a stickler for little details. Considering that he won 9 NCAA College Basketball Championships and is known in … Continue reading →

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Posted in Business, Extra mile, Self Storage, Success | Tagged , , , , , | Leave a comment

Breaking the Law of Averages

Posted on June 18, 2013 by montyrainey

“If you’re doing what everybody else is doing and thinking like everybody else is thinking, you’re probably doing something wrong.”  ~ Andy Andrews   A couple of weeks ago while traveling; I received a tweet from one of the long-time … Continue reading →

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Posted in Coaching, Extra mile, Goals, Growth, Inspiration, Motivation, Preparation, self improvement, Success | Tagged , , , , , | 5 Comments

Book Review: HUNDRED PERCENTERS

Posted on May 4, 2013 by montyrainey

The first thing I read by Mark Murphy was called Hiring For Attitude and I really learned a lot from his book and wanted to read more of what he has to say. So my second Mark Murphy book was … Continue reading →

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Posted in Attitude, Book Reviews, Business, Extra mile, Leadership, Team Building | Tagged , , , , , | 1 Comment

Customer Service Hero: Heather ~ Enterprise Love Field

Posted on April 23, 2013 by montyrainey

“I didn’t start out wanting to get rich. Making a huge amount of money was never high on my list. Ensuring that customers were well taken care of and that employees were happy – those were the most important things. … Continue reading →

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Posted in Business, Customer Service, Extra mile, Management, Public Relations, Referrals, Success | Tagged , , , | 3 Comments

Exceeding Expectations

Posted on April 8, 2013 by montyrainey

“Here is a simple but powerful rule: always give people more than what they expect from you.” ~ Nelson Boswell  We all like to get more than we expected. Remember that time when you were a little kid eating those … Continue reading →

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Posted in Customer Service, Extra mile, Referrals, Sales, self improvement, Self Storage, Team Building | Tagged , , , , , | 3 Comments