Tag Archives: customer relationships

What’s in a Name?

“You want to go where everybody knows your name.” ~ Cheers I’ve been going to a little sandwich shop on the outskirts of San Antonio for about 8 years now. I don’t get by there as often as I used … Continue reading

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Posted in Business, Customer Service, Public Relations, Self Storage | Tagged , , , | 2 Comments

The Double Platinum Rule by Brian Williams

“Quality in a service or product is not what you put into it – it’s what the customer gets out of it.” ~ Peter Drucker  I received this in an email last week and thought it was well worth sharing. … Continue reading

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Posted in Business, Customer Service, Management, Public Relations, Sales | Tagged , , , , , , | Leave a comment