Tag Archives: Self Storage

Just DON’T Say No!

“Never say no when a client asks for something, even if it is the moon. You can always try, and there will be plenty of time afterwards to explain why it is not possible.” ~ Cesar Ritz “Just say NO” … Continue reading

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Show Them Your Best Effort.

“A man has to have goals, and that was mine, for a day – for a lifetime, to have people say, ‘There goes Ted Williams, the greatest hitter that ever lived’.” ~ Ted Williams Ted Williams was the last Major … Continue reading

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Posted in Business, Commitment, Customer Service, Self Storage | Tagged , , , | 2 Comments

What’s in a Name?

“You want to go where everybody knows your name.” ~ Cheers I’ve been going to a little sandwich shop on the outskirts of San Antonio for about 8 years now. I don’t get by there as often as I used … Continue reading

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Posted in Business, Customer Service, Public Relations, Self Storage | Tagged , , , | 2 Comments

The World is a “Customer Service” Stage

“Choose to give amazing service to your customers. You’ll stand out because they don’t get it anywhere else.” ~ Kevin Stirtz Over the weekend I was reading a book about customer service penned by a former director of Walt Disney … Continue reading

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Posted in Customer Service, Management, Sales, Self Storage | Tagged , , , | 1 Comment

How Many First Impressions Do You Make?

“There can be as much value in the blink of an eye as in months of rational analysis.” ~ Malcome Gladwell ~ author of Blink: The Power of Thinking Without Thinking I’ve been thinking a lot this week about first … Continue reading

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Closing Techniques: The Option Close

“Always be closing. That doesn’t mean you are always closing the deal, but it does mean that you need to always be closing on the next step in the process.” ~ Shane Gibson Selling is really all about closing. Without … Continue reading

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Making Your Customers ELATED.

“When I was a kid my parents moved a lot, but I always found them.” ~ Rodney Dangerfield Do you want to know something funny about moving? Well, actually there is nothing funny about moving. It is one of the … Continue reading

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Posted in Customer Service, Self Storage, Team Building, Uncategorized | Tagged , , , | 1 Comment