Tag Archives: customer service

Book Review: THE CUSTOMER RULES

Lee Cockerell spent over forty years in the hospitality business including being and executive vice president at Disney and executive positions with Hilton and Marriott. This book, THE CUSTOMER RULES: The 39 Essential Rules for Delivering Sensational Service is a … Continue reading

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Book Review: FRED 2.0

There really aren’t a lot of books that should be on everyone’s “must read” list when you consider how varied our interests are. Sure, if you like biographies you simply can’t miss Carl Van Doren’s 1938 Pulitzer winner on Benjamin … Continue reading

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Posted in Book Reviews, Business, Commitment, Customer Service, Leadership, Management, Public Relations, self improvement | Tagged , , , , | 1 Comment

Just DON’T Say No!

“Never say no when a client asks for something, even if it is the moon. You can always try, and there will be plenty of time afterwards to explain why it is not possible.” ~ Cesar Ritz “Just say NO” … Continue reading

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Show Them Your Best Effort.

“A man has to have goals, and that was mine, for a day – for a lifetime, to have people say, ‘There goes Ted Williams, the greatest hitter that ever lived’.” ~ Ted Williams Ted Williams was the last Major … Continue reading

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Posted in Business, Commitment, Customer Service, Self Storage | Tagged , , , | 2 Comments

What’s in a Name?

“You want to go where everybody knows your name.” ~ Cheers I’ve been going to a little sandwich shop on the outskirts of San Antonio for about 8 years now. I don’t get by there as often as I used … Continue reading

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Become a Copycat

“The fact is the human race is not only slow about borrowing valuable ideas – it sometimes persists in not borrowing them at all.” ~ Mark Twain Our 3rd grade teachers continuously told us copying was wrong – but in … Continue reading

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Posted in Customer Service, Innovation, Opportunity, Self Storage | Tagged , , | 1 Comment

How Do You Get to Carnagie Hall? Practice.

“My father taught me the only way you can make good at anything was to practice, and then practice some more.” ~ Pete Rose Last week I wrote about the idea of approaching giving outstanding customer service as though you … Continue reading

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