Tag Archives: Business

Exceeding Expectations

“Here is a simple but powerful rule: always give people more than what they expect from you.” ~ Nelson Boswell  We all like to get more than we expected. Remember that time when you were a little kid eating those … Continue reading

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Posted in Customer Service, Extra mile, Referrals, Sales, self improvement, Self Storage, Team Building | Tagged , , , , , | 3 Comments

Book Review: THE CUSTOMER RULES

Lee Cockerell spent over forty years in the hospitality business including being and executive vice president at Disney and executive positions with Hilton and Marriott. This book, THE CUSTOMER RULES: The 39 Essential Rules for Delivering Sensational Service is a … Continue reading

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Posted in Book Reviews, Business, Customer Service, Leadership, Management, Sales | Tagged , , , , , , , | Leave a comment

Just DON’T Say No!

“Never say no when a client asks for something, even if it is the moon. You can always try, and there will be plenty of time afterwards to explain why it is not possible.” ~ Cesar Ritz “Just say NO” … Continue reading

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What’s in a Name?

“You want to go where everybody knows your name.” ~ Cheers I’ve been going to a little sandwich shop on the outskirts of San Antonio for about 8 years now. I don’t get by there as often as I used … Continue reading

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Posted in Business, Customer Service, Public Relations, Self Storage | Tagged , , , | 2 Comments

Become a Copycat

“The fact is the human race is not only slow about borrowing valuable ideas – it sometimes persists in not borrowing them at all.” ~ Mark Twain Our 3rd grade teachers continuously told us copying was wrong – but in … Continue reading

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Posted in Customer Service, Innovation, Opportunity, Self Storage | Tagged , , | 1 Comment

Book Review: ALL IN: How the Best Managers Create a Culture of Belief and Drive Big Results

I recently changed jobs. I’ve gone to work for a small company that is in the midst of that painful stage of going from a “mom & pop” type business into a full-fledged up-and-coming stalwart in our industry. Anyone who … Continue reading

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Posted in Book Reviews, Business, Culture, Leadership, Management, Team Building | Tagged , , , , | 4 Comments

Accountability is Your Responsibility

“Responsibility equals accountability equals ownership, and a sense of ownership is the most powerful weapon a team or organization can have.” ~ Pat Summit ~ former Women’s Basketball Coach, University of Tennessee Accountability is probably the most desired trait that … Continue reading

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Posted in Accountability, Character, Core values, Integrity, Leadership, Ownership, self improvement, Team Building | Tagged , , , , | 1 Comment