Category Archives: Team Building

Do Your Employees Buy-in to Your Core Values?

I was following a LinkedIn conversation earlier this week that posed the question, “How do you get employees to buy into core values?” Perhaps the bigger question might be, “How do you get companies to practice the core values they … Continue reading

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Posted in Business, Core values, Integrity, Leadership, Motivation, Relationships, Success, Team Building | Tagged , , , , | 2 Comments

Change = Opportunity

Change has a considerable psychological impact on the human mind. To the fearful it is threatening because it means that things may get worse. To the hopeful it is encouraging because things may get better. To the confident it is … Continue reading

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Posted in Change, Leadership, Opportunity, Self Storage, Team Building | Tagged , , , | 3 Comments


Business parables are a favorite of mine, so when I learned that Brian Souza had written his newest book, THE WEEKLY COACHING CONVERSATION as a parable, it was a pleasant surprise. Having read Souza’s previous book, Become Who You Were … Continue reading

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Posted in Book Reviews, Coaching, Leadership, Management, Mentoring, Servant Leader, Team Building | Tagged , , , , | 2 Comments


I have taken a few DISC analyses over the years and even attended a 2-day DISC Seminar a few years ago, so I felt like I had a pretty good understanding of the DISC system. That is, until I read TAKING … Continue reading

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Posted in Book Reviews, Coaching, Customer Service, Leadership, Management, Public Relations, Relationships, Sales, Team Building | Tagged , , , , , , , | 1 Comment

Making Your Customers ELATED.

“When I was a kid my parents moved a lot, but I always found them.” ~ Rodney Dangerfield Do you want to know something funny about moving? Well, actually there is nothing funny about moving. It is one of the … Continue reading

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Posted in Customer Service, Self Storage, Team Building, Uncategorized | Tagged , , , | 1 Comment

Book Review: Undaunted Courage

Just like the great Lewis and Clark expedition, this book gets off to a slow start, but don’t give up on it. It takes a while to lay the groundwork for this great true adventure in American history. And, being … Continue reading

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Posted in American History, Book Reviews, Team Building | Tagged , , | Leave a comment

Customer Service Letter of Praise

“Do what you do so well that they will want to see it again and bring their friends.” ~ Walt Disney  I begin writing this week’s blog with a huge smile on my face. This week I get to brag … Continue reading

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Posted in Business, Customer Service, Referrals, Team Building, Uncategorized | Tagged , , , | Leave a comment