Category Archives: Public Relations

Angry Customers Armed with Technology Ammo

“If you make customers unhappy in the physical world, they might tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends. ” ~ Jeff Bezos  I’ve been reminded of this numerous times lately … Continue reading

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Posted in Customer Service, Management, Public Relations, Sales | Tagged , , , | 3 Comments

We’re all in Public Relations

“A reputation once broken may possibly be repaired, but the world will always keep their eyes on the spot where the crack was.” ~ Joseph Hall It’s amazing how many people not only limit their abilities, but take it even … Continue reading

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Posted in Business, Business processs, Customer Service, Public Relations, Team Building | Tagged , , , | 6 Comments

Marketing Your Small Business

Yesterday I saw a question posted on LinkedIn asking, “I just opened my storage business. Does anyone have marketing suggestions?” My response would be much too long for LinkedIn, so here it is, and although the question originated with privately … Continue reading

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Posted in Business, Management, Public Relations, Referrals, Self Storage | Tagged , , , , , | 1 Comment