Daily Archives: August 6, 2012

Choosing the Right Words

“Your company has probably given more thought to the words it uses in its marketing campaigns than to the words employees use when having face-to-face conversations with customers.” ~ Leonardo Inghilleri This quote, which opens Chapter 3 of the book, … Continue reading

Rate this:

Posted in Business, Customer Service, Management, Self Storage | Tagged , , , | Leave a comment