“Success isn’t just about what you accomplish in your life, it’s about what you inspire others to accomplish as well.” ~ Author unknown
Companies do everything possible to try to avoid turnover and for good reason – the expense of hiring and training new people cuts right into profit. In a sales oriented business, that expense goes even deeper as many customers may have been loyal to former sales associates just as much, if not more, than they are to a company. Add to that the fact that new associates are probably not going to be as productive as those they replaced, at least not for a while until they become settled into the new role. Put all of these things together and it becomes obvious why companies do everything possible to minimize turnover.
A certain amount of turnover however, can also have some very positive effects. Most turnover occurs for two reasons; either a person is terminated for one reason or another, or they simply move on to another opportunity. If they were terminated, chances are they were not producing at the needed rate to begin with. If they moved on to another opportunity, chances are good they were dissatisfied with their position and probably were not at their peak performance for quite some time. In either case, in the long run their removal from the team was probably needed and their replacements will, if properly trained and developed, be an improvement to the overall team performance.
The key becomes the proper training, development and inspiration of the new team members and this takes a group effort. If the new team members are exposed to negativity from their new co-workers, chances are pretty good that they will develop those same negative outlooks. This is where the other team members come in.
Developing new team members must be a group effort. It’s up to the “seasoned veterans” of a company to not only train and develop the new team members on what they need to know, but also to inspire them to become the best they can possibly be. Being an inspiration to others brings success to everyone on some level. What can you do today to inspire the new members of your team?