Tag Archives: Self Storage

Exceeding Expectations

Posted on April 8, 2013 by

“Here is a simple but powerful rule: always give people more than what they expect from you.” ~ Nelson Boswell  We all like to get more than we expected. Remember that time when you were a little kid eating those … Continue reading →

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Posted in Customer Service, Extra mile, Referrals, Sales, self improvement, Self Storage, Team Building | Tagged , , , , , | 3 Comments

Just DON’T Say No!

Posted on April 1, 2013 by

“Never say no when a client asks for something, even if it is the moon. You can always try, and there will be plenty of time afterwards to explain why it is not possible.” ~ Cesar Ritz “Just say NO” … Continue reading →

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Posted in Business, Customer Service, Self Storage | Tagged , , , | Leave a comment

Show Them Your Best Effort.

Posted on March 25, 2013 by

“A man has to have goals, and that was mine, for a day – for a lifetime, to have people say, ‘There goes Ted Williams, the greatest hitter that ever lived’.” ~ Ted Williams Ted Williams was the last Major … Continue reading →

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Posted in Business, Commitment, Customer Service, Self Storage | Tagged , , , | 2 Comments

What’s in a Name?

Posted on March 18, 2013 by

“You want to go where everybody knows your name.” ~ Cheers I’ve been going to a little sandwich shop on the outskirts of San Antonio for about 8 years now. I don’t get by there as often as I used … Continue reading →

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Posted in Business, Customer Service, Public Relations, Self Storage | Tagged , , , | 2 Comments

The World is a “Customer Service” Stage

Posted on February 25, 2013 by

“Choose to give amazing service to your customers. You’ll stand out because they don’t get it anywhere else.” ~ Kevin Stirtz Over the weekend I was reading a book about customer service penned by a former director of Walt Disney … Continue reading →

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Posted in Customer Service, Management, Sales, Self Storage | Tagged , , , | 1 Comment

How Many First Impressions Do You Make?

Posted on February 11, 2013 by

“There can be as much value in the blink of an eye as in months of rational analysis.” ~ Malcome Gladwell ~ author of Blink: The Power of Thinking Without Thinking I’ve been thinking a lot this week about first … Continue reading →

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Posted in Business, Business processs, Customer Service, Sales, Self Storage | Tagged , , , | Leave a comment

Closing Techniques: The Option Close

Posted on December 16, 2012 by

“Always be closing. That doesn’t mean you are always closing the deal, but it does mean that you need to always be closing on the next step in the process.” ~ Shane Gibson Selling is really all about closing. Without … Continue reading →

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Posted in Business, Customer Service, Sales, Self Storage | Tagged , , , | Leave a comment

Making Your Customers ELATED.

Posted on September 29, 2012 by

“When I was a kid my parents moved a lot, but I always found them.” ~ Rodney Dangerfield Do you want to know something funny about moving? Well, actually there is nothing funny about moving. It is one of the … Continue reading →

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Posted in Customer Service, Self Storage, Team Building, Uncategorized | Tagged , , , | 1 Comment

Are You a Business Prepper?

Posted on February 20, 2012 by

“Before anything else, preparation is the key to success.” ~ Alexander Graham Bell Those who know me know I’m not a big TV watcher, but recently I have discovered a new favorite show. It’s called Preppers on the National Geographic Channel … Continue reading →

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Posted in Business, Management, Planning, Preparation, Self Storage | Tagged , , , | Leave a comment

Are You an Increasing Asset or A Depreciating Asset?

Posted on January 30, 2012 by

“To achieve something you’ve never achieved before, you must become someone that you’ve never been before.” ~ Les Brown Advances in technology and countless other areas have changed the way we live. You can pick any one category and just … Continue reading →

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Posted in Change, Growth, Innovation, Self Storage | Tagged , , , , , , , | 2 Comments