Tag Archives: Sales

Just DON’T Say No!

Posted on April 1, 2013 by

“Never say no when a client asks for something, even if it is the moon. You can always try, and there will be plenty of time afterwards to explain why it is not possible.” ~ Cesar Ritz “Just say NO” … Continue reading →

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Closing Techniques: The Option Close

Posted on December 16, 2012 by

“Always be closing. That doesn’t mean you are always closing the deal, but it does mean that you need to always be closing on the next step in the process.” ~ Shane Gibson Selling is really all about closing. Without … Continue reading →

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Book Review: SPROUT!: Everything I Need to Know about SALES I Learned from My Garden

Posted on May 8, 2012 by

For many years I have used growing a garden as a metaphor for life and business. Gardening is a perfect example of planning, preparation, nurturing, maintaining and reaping rewards that can be directly applied to so many aspects of life … Continue reading →

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Posted in Book Reviews, Customer Service, Relationships, Sales, Team Building | Tagged , , , | Leave a comment

The Double Platinum Rule by Brian Williams

Posted on May 7, 2012 by

“Quality in a service or product is not what you put into it – it’s what the customer gets out of it.” ~ Peter Drucker  I received this in an email last week and thought it was well worth sharing. … Continue reading →

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The Danger of Over-promising and Under-delivering

Posted on April 22, 2012 by

“The number one goal of the economic stimulus plan is to create 3 million jobs over the next two years, less than 20% of which will be government jobs.” ~ Barack Hussein Obama  While I’m finding it difficult to find … Continue reading →

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The Business of Referrals

Posted on January 13, 2012 by

“If you truly believe that your products and services are superior, then you are doing your customers a disservice by not making it easy for them to introduce these benefits to their friends.” ~ John Jantsch ~ author ~ The … Continue reading →

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Posted in Business, Customer Service, Referrals, Sales, Self Storage | Tagged , , , , , | 1 Comment

Tis the Season … For Poor Customer Service

Posted on December 19, 2011 by

“The goal as a company is to have customer service that is not just the best, but legendary.” ~ Sam Walton I hate to be the one to say it, Mr. Walton, but Walmart’s customer service is legendarily bad. The … Continue reading →

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Posted in Business, Business processs, Customer Service, Management, Referrals, Sales | Tagged , , , | 1 Comment

Book Review: SELL THE FEELING

Posted on October 19, 2011 by

Simply stated, SELL THE FEELING by Larry Pinci and Phil Glosserman, is the best sales book I have read in twenty years.  Selling is not that complicated and I believe often times, people overcomplicate things. This book presents selling the feeling … Continue reading →

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Posted in Book Reviews, Customer Service, Referrals, Sales | Tagged , , , | 1 Comment