Tag Archives: Book Reviews

Book Review: HUNDRED PERCENTERS

The first thing I read by Mark Murphy was called Hiring For Attitude and I really learned a lot from his book and wanted to read more of what he has to say. So my second Mark Murphy book was … Continue reading

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Posted in Attitude, Book Reviews, Business, Extra mile, Leadership, Team Building | Tagged , , , , , | 1 Comment

Book Review: THE CUSTOMER RULES

Lee Cockerell spent over forty years in the hospitality business including being and executive vice president at Disney and executive positions with Hilton and Marriott. This book, THE CUSTOMER RULES: The 39 Essential Rules for Delivering Sensational Service is a … Continue reading

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Posted in Book Reviews, Business, Customer Service, Leadership, Management, Sales | Tagged , , , , , , , | Leave a comment

Book Review: FRED 2.0

There really aren’t a lot of books that should be on everyone’s “must read” list when you consider how varied our interests are. Sure, if you like biographies you simply can’t miss Carl Van Doren’s 1938 Pulitzer winner on Benjamin … Continue reading

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Posted in Book Reviews, Business, Commitment, Customer Service, Leadership, Management, Public Relations, self improvement | Tagged , , , , | 1 Comment

Book Review: THE SUPERMANAGER

Mentoring allegories have long been a favorite of mine. I believe writers are able to convey great points using this technique and make a story interesting, even if not always totally believable. I also believe some of the great lessons of … Continue reading

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Posted in Book Reviews, Business, Coaching, Management, Mentoring, Team Building | Tagged , , , | Leave a comment

Book Review: ALL IN: How the Best Managers Create a Culture of Belief and Drive Big Results

I recently changed jobs. I’ve gone to work for a small company that is in the midst of that painful stage of going from a “mom & pop” type business into a full-fledged up-and-coming stalwart in our industry. Anyone who … Continue reading

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Posted in Book Reviews, Business, Culture, Leadership, Management, Team Building | Tagged , , , , | 4 Comments

Book Review: PRODUCTIVE PERFORMANCE APPRAISALS

With performance reviews due next month, I thought it might be a perfect time to try to pick up some innovative new ideas by reading something on performance from the “experts”. I’ve read couple of books on performance reviews before, … Continue reading

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Posted in Book Reviews, Human Relations | Tagged , , , , | Leave a comment

Book review: ESTABLISHING A SYSTEM OF POLICIES AND PROCEDURES

Timing is everything. This bit of truth can sometimes bring with it, a sadness. Such is the case for me when a quite well-written book is simply outdated by technology. I’m quite sure ESTABLISHING A SYSTEM OF POLICIES AND PROCEDURES, … Continue reading

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Posted in Book Reviews, Business processs, Management, Policies & Procedures, Self-Publishing | Tagged , , , , | Leave a comment

Book Review: YOUR FIRST 100 DAYS IN A NEW EXECUTIVE JOB

The opening excerpt of Chapter 8 of the book, YOUR FIRST 100 DAYS IN A NEW EXECUTIVE JOB by Robert Hargrove, really sums up what this book is all about; Every year thousands of managers make transitions into new jobs. … Continue reading

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Posted in Book Reviews, Business, Leadership, Management, Planning, Preparation, Success | Tagged , , , , | Leave a comment

Book Review: THE TRAVELER’S GIFT: Seven Decisions That Determine Personal Success

Ardent readers know you sometimes have to “kiss a lot of frogs” to find a gem. Persistence pays off, however, when you finally run across a book that has the potential to change people’s lives. Such a book is THE … Continue reading

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Posted in Attitude, Beliefs, Book Reviews, Change, Inspiration, Positive attitude, self image, Wisdom | Tagged , , , | 2 Comments

Book Review: INDIAN YELL: THE HEART OF AN AMERICAN INSURGENCY

This book is a most enjoyable read, but is a very narrow presentation of Indian history. Michael Blake is certainly a very gifted writer and this book is a wonderful presentation, if, and that’s a big “if”, it is read … Continue reading

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Posted in American History, Book Reviews, History | Tagged , , | Leave a comment