Category Archives: Team Building

Book Review: HUNDRED PERCENTERS

Posted on May 4, 2013 by

The first thing I read by Mark Murphy was called Hiring For Attitude and I really learned a lot from his book and wanted to read more of what he has to say. So my second Mark Murphy book was … Continue reading →

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Posted in Attitude, Book Reviews, Business, Extra mile, Leadership, Team Building | Tagged , , , , , | 1 Comment

Exceeding Expectations

Posted on April 8, 2013 by

“Here is a simple but powerful rule: always give people more than what they expect from you.” ~ Nelson Boswell  We all like to get more than we expected. Remember that time when you were a little kid eating those … Continue reading →

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Posted in Customer Service, Extra mile, Referrals, Sales, self improvement, Self Storage, Team Building | Tagged , , , , , | 3 Comments

Book Review: THE SUPERMANAGER

Posted on March 8, 2013 by

Mentoring allegories have long been a favorite of mine. I believe writers are able to convey great points using this technique and make a story interesting, even if not always totally believable. I also believe some of the great lessons of … Continue reading →

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Posted in Book Reviews, Business, Coaching, Management, Mentoring, Team Building | Tagged , , , | Leave a comment

How Do You Get to Carnagie Hall? Practice.

Posted on March 3, 2013 by

“My father taught me the only way you can make good at anything was to practice, and then practice some more.” ~ Pete Rose Last week I wrote about the idea of approaching giving outstanding customer service as though you … Continue reading →

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Posted in Business, Customer Service, Planning, Preparation, Success, Team Building | Tagged , , , , | Leave a comment

Book Review: ALL IN: How the Best Managers Create a Culture of Belief and Drive Big Results

Posted on February 24, 2013 by

I recently changed jobs. I’ve gone to work for a small company that is in the midst of that painful stage of going from a “mom & pop” type business into a full-fledged up-and-coming stalwart in our industry. Anyone who … Continue reading →

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Posted in Book Reviews, Business, Culture, Leadership, Management, Team Building | Tagged , , , , | 4 Comments

Accountability is Your Responsibility

Posted on February 19, 2013 by

“Responsibility equals accountability equals ownership, and a sense of ownership is the most powerful weapon a team or organization can have.” ~ Pat Summit ~ former Women’s Basketball Coach, University of Tennessee Accountability is probably the most desired trait that … Continue reading →

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Posted in Accountability, Character, Core values, Integrity, Leadership, Ownership, self improvement, Team Building | Tagged , , , , | 1 Comment

Book Review: HIRING FOR ATTITUDE

Posted on January 19, 2013 by

Over the years I have read a number of books on hiring the right people and, for the most part, they’ve all been pretty similar or at least have taken similar approaches to hiring. I didn’t really expect to find … Continue reading →

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Posted in Attitude, Book Reviews, Business, Positive attitude, Team Building | Tagged , , , , , , | 1 Comment

Do Your Employees Buy-in to Your Core Values?

Posted on December 11, 2012 by

I was following a LinkedIn conversation earlier this week that posed the question, “How do you get employees to buy into core values?” Perhaps the bigger question might be, “How do you get companies to practice the core values they … Continue reading →

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Posted in Business, Core values, Integrity, Leadership, Motivation, Relationships, Success, Team Building | Tagged , , , , | 2 Comments

Change = Opportunity

Posted on November 26, 2012 by

Change has a considerable psychological impact on the human mind. To the fearful it is threatening because it means that things may get worse. To the hopeful it is encouraging because things may get better. To the confident it is … Continue reading →

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Posted in Change, Leadership, Opportunity, Self Storage, Team Building | Tagged , , , | 3 Comments

Book Review: THE WEEKLY COACHING CONVERSATION

Posted on November 1, 2012 by

Business parables are a favorite of mine, so when I learned that Brian Souza had written his newest book, THE WEEKLY COACHING CONVERSATION as a parable, it was a pleasant surprise. Having read Souza’s previous book, Become Who You Were … Continue reading →

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Posted in Book Reviews, Coaching, Leadership, Management, Mentoring, Servant Leader, Team Building | Tagged , , , , | 2 Comments