Category Archives: Self Storage

It’s Not What You Say, But How You Say It.

Posted on June 10, 2013 by

“Unless commitment is made, there are only promises and hopes, but no plans.”  ~ Peter Drucker Words mean things and when it comes to business, learning how to put words together properly is of utmost importance. Successful sales people quickly … Continue reading →

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Posted in Business, Commitment, Customer Service, Management, Relationships, Self Storage | Tagged , , , , , | 1 Comment

CROSS Training – Components of Revenue Optimization for Self Storage

Posted on May 26, 2013 by

Below is an on-going project I have developed over many years in the Self Storage business. The principles outlined have served me very well in this industry throughout the years and I have decided to make them available to the … Continue reading →

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Posted in Management, Policies & Procedures, Revenue Management, Self Storage | Tagged , , , | 2 Comments

Why Motivate When You Can Inspire?

Posted on May 8, 2013 by

“Energy motivates but charisma inspires.” ~ Simon Shinek Having high energy certainly motives people. The problem with that is, when he energy is removed, so is the motivation. The late Zig Ziglar may have described motivation best when he said, “People often … Continue reading →

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Posted in Attitude, Business, Coaching, Customer Service, Leadership, Motivation, self improvement, Self Storage | Tagged , , , , | 3 Comments

First Dates With Your Customers

Posted on April 29, 2013 by

“Sometimes one can create a favorable impression by saying something but often the more favorable impression is created in how they say it.” ~ Dalai Lama In many ways, whenever you deal with customers, it is like going on a … Continue reading →

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Posted in Business, Customer Service, Human Relations, Sales, Self Storage | Tagged , , , | 2 Comments

Exceeding Expectations

Posted on April 8, 2013 by

“Here is a simple but powerful rule: always give people more than what they expect from you.” ~ Nelson Boswell  We all like to get more than we expected. Remember that time when you were a little kid eating those … Continue reading →

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Posted in Customer Service, Extra mile, Referrals, Sales, self improvement, Self Storage, Team Building | Tagged , , , , , | 3 Comments

Just DON’T Say No!

Posted on April 1, 2013 by

“Never say no when a client asks for something, even if it is the moon. You can always try, and there will be plenty of time afterwards to explain why it is not possible.” ~ Cesar Ritz “Just say NO” … Continue reading →

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Posted in Business, Customer Service, Self Storage | Tagged , , , | Leave a comment

Show Them Your Best Effort.

Posted on March 25, 2013 by

“A man has to have goals, and that was mine, for a day – for a lifetime, to have people say, ‘There goes Ted Williams, the greatest hitter that ever lived’.” ~ Ted Williams Ted Williams was the last Major … Continue reading →

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Posted in Business, Commitment, Customer Service, Self Storage | Tagged , , , | 2 Comments

What’s in a Name?

Posted on March 18, 2013 by

“You want to go where everybody knows your name.” ~ Cheers I’ve been going to a little sandwich shop on the outskirts of San Antonio for about 8 years now. I don’t get by there as often as I used … Continue reading →

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Posted in Business, Customer Service, Public Relations, Self Storage | Tagged , , , | 2 Comments

Become a Copycat

Posted on March 11, 2013 by

“The fact is the human race is not only slow about borrowing valuable ideas – it sometimes persists in not borrowing them at all.” ~ Mark Twain Our 3rd grade teachers continuously told us copying was wrong – but in … Continue reading →

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Posted in Customer Service, Innovation, Opportunity, Self Storage | Tagged , , | 1 Comment

The World is a “Customer Service” Stage

Posted on February 25, 2013 by

“Choose to give amazing service to your customers. You’ll stand out because they don’t get it anywhere else.” ~ Kevin Stirtz Over the weekend I was reading a book about customer service penned by a former director of Walt Disney … Continue reading →

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Posted in Customer Service, Management, Sales, Self Storage | Tagged , , , | 1 Comment