Category Archives: Sales

First Dates With Your Customers

Posted on April 29, 2013 by

“Sometimes one can create a favorable impression by saying something but often the more favorable impression is created in how they say it.” ~ Dalai Lama In many ways, whenever you deal with customers, it is like going on a … Continue reading →

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Posted in Business, Customer Service, Human Relations, Sales, Self Storage | Tagged , , , | 2 Comments

Exceeding Expectations

Posted on April 8, 2013 by

“Here is a simple but powerful rule: always give people more than what they expect from you.” ~ Nelson Boswell  We all like to get more than we expected. Remember that time when you were a little kid eating those … Continue reading →

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Posted in Customer Service, Extra mile, Referrals, Sales, self improvement, Self Storage, Team Building | Tagged , , , , , | 3 Comments

Book Review: THE CUSTOMER RULES

Posted on April 7, 2013 by

Lee Cockerell spent over forty years in the hospitality business including being and executive vice president at Disney and executive positions with Hilton and Marriott. This book, THE CUSTOMER RULES: The 39 Essential Rules for Delivering Sensational Service is a … Continue reading →

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Posted in Book Reviews, Business, Customer Service, Leadership, Management, Sales | Tagged , , , , , , , | Leave a comment

The World is a “Customer Service” Stage

Posted on February 25, 2013 by

“Choose to give amazing service to your customers. You’ll stand out because they don’t get it anywhere else.” ~ Kevin Stirtz Over the weekend I was reading a book about customer service penned by a former director of Walt Disney … Continue reading →

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Posted in Customer Service, Management, Sales, Self Storage | Tagged , , , | 1 Comment

How Many First Impressions Do You Make?

Posted on February 11, 2013 by

“There can be as much value in the blink of an eye as in months of rational analysis.” ~ Malcome Gladwell ~ author of Blink: The Power of Thinking Without Thinking I’ve been thinking a lot this week about first … Continue reading →

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Posted in Business, Business processs, Customer Service, Sales, Self Storage | Tagged , , , | Leave a comment

Make Great Customer Service a Habit

Posted on January 28, 2013 by

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” ~ Jeff Bezos Giving outstanding customer service … Continue reading →

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Closing Techniques: The Option Close

Posted on December 16, 2012 by

“Always be closing. That doesn’t mean you are always closing the deal, but it does mean that you need to always be closing on the next step in the process.” ~ Shane Gibson Selling is really all about closing. Without … Continue reading →

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There’s No Excuse for Making Excuses

Posted on October 8, 2012 by

“It is better to offer no excuse than a bad one.” ~ George Washington If you watched the Presidential Debate last week (and have any semblance of honesty with yourself) you know Mitt Romney was the clear winner. Certainly Barack … Continue reading →

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Posted in Attitude, Character, Customer Service, Integrity, Sales | Tagged , , , | Leave a comment

Book Review: TAKING FLIGHT

Posted on October 2, 2012 by

I have taken a few DISC analyses over the years and even attended a 2-day DISC Seminar a few years ago, so I felt like I had a pretty good understanding of the DISC system. That is, until I read TAKING … Continue reading →

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Posted in Book Reviews, Coaching, Customer Service, Leadership, Management, Public Relations, Relationships, Sales, Team Building | Tagged , , , , , , , | 1 Comment

Book Review: SPROUT!: Everything I Need to Know about SALES I Learned from My Garden

Posted on May 8, 2012 by

For many years I have used growing a garden as a metaphor for life and business. Gardening is a perfect example of planning, preparation, nurturing, maintaining and reaping rewards that can be directly applied to so many aspects of life … Continue reading →

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Posted in Book Reviews, Customer Service, Relationships, Sales, Team Building | Tagged , , , | Leave a comment