Category Archives: Referrals

Customer Service Hero: Heather ~ Enterprise Love Field

Posted on April 23, 2013 by

“I didn’t start out wanting to get rich. Making a huge amount of money was never high on my list. Ensuring that customers were well taken care of and that employees were happy – those were the most important things. … Continue reading →

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Posted in Business, Customer Service, Extra mile, Management, Public Relations, Referrals, Success | Tagged , , , | 2 Comments

Exceeding Expectations

Posted on April 8, 2013 by

“Here is a simple but powerful rule: always give people more than what they expect from you.” ~ Nelson Boswell  We all like to get more than we expected. Remember that time when you were a little kid eating those … Continue reading →

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Posted in Customer Service, Extra mile, Referrals, Sales, self improvement, Self Storage, Team Building | Tagged , , , , , | 3 Comments

Customer Service Letter of Praise

Posted on May 28, 2012 by

“Do what you do so well that they will want to see it again and bring their friends.” ~ Walt Disney  I begin writing this week’s blog with a huge smile on my face. This week I get to brag … Continue reading →

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Posted in Business, Customer Service, Referrals, Team Building, Uncategorized | Tagged , , , | Leave a comment

The Business of Referrals

Posted on January 13, 2012 by

“If you truly believe that your products and services are superior, then you are doing your customers a disservice by not making it easy for them to introduce these benefits to their friends.” ~ John Jantsch ~ author ~ The … Continue reading →

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Posted in Business, Customer Service, Referrals, Sales, Self Storage | Tagged , , , , , | 1 Comment

Tis the Season … For Poor Customer Service

Posted on December 19, 2011 by

“The goal as a company is to have customer service that is not just the best, but legendary.” ~ Sam Walton I hate to be the one to say it, Mr. Walton, but Walmart’s customer service is legendarily bad. The … Continue reading →

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Posted in Business, Business processs, Customer Service, Management, Referrals, Sales | Tagged , , , | 1 Comment

Book Review: SELL THE FEELING

Posted on October 19, 2011 by

Simply stated, SELL THE FEELING by Larry Pinci and Phil Glosserman, is the best sales book I have read in twenty years.  Selling is not that complicated and I believe often times, people overcomplicate things. This book presents selling the feeling … Continue reading →

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Posted in Book Reviews, Customer Service, Referrals, Sales | Tagged , , , | 1 Comment

Marketing Your Small Business

Posted on July 10, 2011 by

Yesterday I saw a question posted on LinkedIn asking, “I just opened my storage business. Does anyone have marketing suggestions?” My response would be much too long for LinkedIn, so here it is, and although the question originated with privately … Continue reading →

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Posted in Business, Management, Public Relations, Referrals, Self Storage | Tagged , , , , , | Leave a comment

Book Review: THE REFERRAL CODE

Posted on June 20, 2011 by

No matter what business you are in, if a large percentage of your leads are not coming from referrals, you’re missing a very important aspect of generating new business. In their book THE REFERRAL CODE, authors Larry Pinci and Phil … Continue reading →

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Posted in Book Reviews, Business, Business processs, Management, Referrals | Tagged , , , , , | Leave a comment

Book Review: THE REFERRAL ENGINE

Posted on April 25, 2011 by

In today’s business with so much competition vying for customers, if you don’t  have a good referral system in place, you’re missing the boat. THE REFERRAL ENGINE: TEACHING YOUR BUSINESS TO MARKET ITSELF, by John Jantsch may be just what … Continue reading →

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Posted in Book Reviews, Referrals | Tagged , , , | 1 Comment