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Category Archives: Business
Why Motivate When You Can Inspire?
“Energy motivates but charisma inspires.” ~ Simon Shinek Having high energy certainly motives people. The problem with that is, when he energy is removed, so is the motivation. The late Zig Ziglar may have described motivation best when he said, “People often … Continue reading
Posted in Attitude, Business, Coaching, Customer Service, Leadership, Motivation, self improvement, Self Storage
Tagged Bill Gates, Charisma, customer service, leadership, Steve Ballmer
3 Comments
Book Review: HUNDRED PERCENTERS
The first thing I read by Mark Murphy was called Hiring For Attitude and I really learned a lot from his book and wanted to read more of what he has to say. So my second Mark Murphy book was … Continue reading
Posted in Attitude, Book Reviews, Business, Extra mile, Leadership, Team Building
Tagged Book Reviews, Business, Employee Attitude, leadership, Management, Mark Murphy
1 Comment
First Dates With Your Customers
“Sometimes one can create a favorable impression by saying something but often the more favorable impression is created in how they say it.” ~ Dalai Lama In many ways, whenever you deal with customers, it is like going on a … Continue reading
Posted in Business, Customer Service, Human Relations, Sales, Self Storage
Tagged Business, customer service, First IMpressions, Rapport
2 Comments
Customer Service Hero: Heather ~ Enterprise Love Field
“I didn’t start out wanting to get rich. Making a huge amount of money was never high on my list. Ensuring that customers were well taken care of and that employees were happy – those were the most important things. … Continue reading
Posted in Business, Customer Service, Extra mile, Management, Public Relations, Referrals, Success
Tagged customer service, Dallas Love Field, Enterprise, Hero
2 Comments
Book Review: THE CUSTOMER RULES
Lee Cockerell spent over forty years in the hospitality business including being and executive vice president at Disney and executive positions with Hilton and Marriott. This book, THE CUSTOMER RULES: The 39 Essential Rules for Delivering Sensational Service is a … Continue reading
Book Review: FRED 2.0
There really aren’t a lot of books that should be on everyone’s “must read” list when you consider how varied our interests are. Sure, if you like biographies you simply can’t miss Carl Van Doren’s 1938 Pulitzer winner on Benjamin … Continue reading
Just DON’T Say No!
“Never say no when a client asks for something, even if it is the moon. You can always try, and there will be plenty of time afterwards to explain why it is not possible.” ~ Cesar Ritz “Just say NO” … Continue reading
Posted in Business, Customer Service, Self Storage
Tagged Business, customer service, Sales, Self Storage
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Show Them Your Best Effort.
“A man has to have goals, and that was mine, for a day – for a lifetime, to have people say, ‘There goes Ted Williams, the greatest hitter that ever lived’.” ~ Ted Williams Ted Williams was the last Major … Continue reading
Posted in Business, Commitment, Customer Service, Self Storage
Tagged Best effort, customer service, Inspiration, Self Storage
2 Comments
What’s in a Name?
“You want to go where everybody knows your name.” ~ Cheers I’ve been going to a little sandwich shop on the outskirts of San Antonio for about 8 years now. I don’t get by there as often as I used … Continue reading
Posted in Business, Customer Service, Public Relations, Self Storage
Tagged Business, customer relationships, customer service, Self Storage
2 Comments
Book Review: THE SUPERMANAGER
Mentoring allegories have long been a favorite of mine. I believe writers are able to convey great points using this technique and make a story interesting, even if not always totally believable. I also believe some of the great lessons of … Continue reading
Posted in Book Reviews, Business, Coaching, Management, Mentoring, Team Building
Tagged Book Reviews, Management, Mentor, Team Building
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