Category Archives: Book Reviews

Book Review: HUNDRED PERCENTERS

The first thing I read by Mark Murphy was called Hiring For Attitude and I really learned a lot from his book and wanted to read more of what he has to say. So my second Mark Murphy book was … Continue reading

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Posted in Attitude, Book Reviews, Business, Extra mile, Leadership, Team Building | Tagged , , , , , | 1 Comment

Book Review: THE CUSTOMER RULES

Lee Cockerell spent over forty years in the hospitality business including being and executive vice president at Disney and executive positions with Hilton and Marriott. This book, THE CUSTOMER RULES: The 39 Essential Rules for Delivering Sensational Service is a … Continue reading

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Posted in Book Reviews, Business, Customer Service, Leadership, Management, Sales | Tagged , , , , , , , | Leave a comment

Book Review: FRED 2.0

There really aren’t a lot of books that should be on everyone’s “must read” list when you consider how varied our interests are. Sure, if you like biographies you simply can’t miss Carl Van Doren’s 1938 Pulitzer winner on Benjamin … Continue reading

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Posted in Book Reviews, Business, Commitment, Customer Service, Leadership, Management, Public Relations, self improvement | Tagged , , , , | 1 Comment

Book Review: THE SUPERMANAGER

Mentoring allegories have long been a favorite of mine. I believe writers are able to convey great points using this technique and make a story interesting, even if not always totally believable. I also believe some of the great lessons of … Continue reading

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Book Review: ALL IN: How the Best Managers Create a Culture of Belief and Drive Big Results

I recently changed jobs. I’ve gone to work for a small company that is in the midst of that painful stage of going from a “mom & pop” type business into a full-fledged up-and-coming stalwart in our industry. Anyone who … Continue reading

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Posted in Book Reviews, Business, Culture, Leadership, Management, Team Building | Tagged , , , , | 4 Comments

Book Review: PRODUCTIVE PERFORMANCE APPRAISALS

With performance reviews due next month, I thought it might be a perfect time to try to pick up some innovative new ideas by reading something on performance from the “experts”. I’ve read couple of books on performance reviews before, … Continue reading

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Book Review: PROOF OF HEAVEN

I always find it fascinating when someone, in this case a neurosurgeon, comes to terms with the reality that God really does exist and that what the Bible tells us about the afterlife is real. PROOF OF HEAVEN is the … Continue reading

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Posted in Beliefs, Book Reviews, Faith | Tagged , , , , , | 1 Comment

Book review: ESTABLISHING A SYSTEM OF POLICIES AND PROCEDURES

Timing is everything. This bit of truth can sometimes bring with it, a sadness. Such is the case for me when a quite well-written book is simply outdated by technology. I’m quite sure ESTABLISHING A SYSTEM OF POLICIES AND PROCEDURES, … Continue reading

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Posted in Book Reviews, Business processs, Management, Policies & Procedures, Self-Publishing | Tagged , , , , | Leave a comment

Book Review: HIRING FOR ATTITUDE

Over the years I have read a number of books on hiring the right people and, for the most part, they’ve all been pretty similar or at least have taken similar approaches to hiring. I didn’t really expect to find … Continue reading

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Posted in Attitude, Book Reviews, Business, Positive attitude, Team Building | Tagged , , , , , , | 1 Comment

Book Review: WHY LEADERSHIP SUCKS

Though the title of this book, WHY LEADERSHIP SUCKS by Miles Anthony Smith, may or may not be true for you, it is true for many people who aspire to become leaders only to find out it may not be … Continue reading

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Posted in Book Reviews, Business, Coaching, Leadership, Servant Leader | Tagged , , , , | 1 Comment