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Monthly Archives: March 2012
Angry Customers Armed with Technology Ammo
“If you make customers unhappy in the physical world, they might tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends. ” ~ Jeff Bezos I’ve been reminded of this numerous times lately … Continue reading
Posted in Customer Service, Management, Public Relations, Sales
Tagged Business, Customer, Customer Management, customer service
3 Comments
Is it Time for a Commitment Check-up?
“Desire is the key to motivation, but it is determination and commitment to an unrelenting pursuit of your goal – a commitment to excellence – that will enable to attain the success you seek.” ~ Mario Andretti We all have … Continue reading
Posted in Commitment, Goals, Success, Team Building
Tagged commitment, Employee Engagement, Team Development, Teamwork
1 Comment
Book Review: THREE FEET FROM GOLD
Before writing this review, I did something I very rarely do; I went in and read a few of the other reviews. I purposely don’t do that because I don’t want the other reviews to influence my own words, but … Continue reading
Posted in Book Reviews, Motivation, self improvement, Success
Tagged Book Reviews, Napoleon Hill, Think & Grow Rich
1 Comment
Developing the DREAM Team
“A single twig easily breaks, but a bundle of twigs is strong.” ~ Chief Tecumseh What a classic illustration Chief Tecumseh’s words are for teamwork. Standing alone we may be easily broken but with the support of a team, we … Continue reading
Posted in Business, Leadership, Management, Mentoring, Team Building
Tagged development, DREAM Team, Mentoring, Team Building, Teamwork
1 Comment
Defining moments in life and business
“Don’t wait for extraordinary opportunities. Seize common occasions and make them great. Weak men wait for opportunities, strong men make them” ~ Orison Swett Marden I certainly wouldn’t consider myself a big basketball fan. In fact, about the only time I watch … Continue reading
